You ordered an item from an online store and it has arrived damaged. Write a letter to the retailer to complain. Explain why you are unhappy. Request a refund. Make arrangements to return the damaged item.

Dear Sir or Madam, I am writing
this
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letter to complain about the item which I bought recently from the Decore Home website
that is
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damaged piece. Primarily, I am Eva Smith, and bought the Buddha statue from your online page. But my experience is not superior when I checked my order it cracked from multiple places. As I feel very disappointed.
Furthermore
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, I want you to have to money back because my order was not in excellent condition.
Besides
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this
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, as soon as possible, you can change my piece with another piece of statue.
Otherwise
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, you have to refund my all payments within 10 days. All in all, you ask your store worker who can pick up the faulty order at my address.
Moreover
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, I can personally visit their store to return the item on 23 September 2023. I hope you are there at that time. Looking forward to your positive response. Yours sincerely, Eva Smith.

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Topic Vocabulary:
  • I am writing to express my disappointment
  • I regret to inform you that
  • I am dissatisfied with the item I received
  • The item arrived damaged
  • The product is in unsatisfactory condition
  • I expected better quality
  • I would like to request a refund
  • I kindly ask for your assistance in resolving this matter
  • I would appreciate it if you could provide instructions
  • I suggest arranging a pick-up service
  • I expect a prompt response and resolution
  • I hope for a satisfactory outcome
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