The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010. Summarise the information by selecting and reporting the main features and make comparisons where relevant. You should write at least 150 words.

The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010.

Summarise the information by selecting and reporting the main features and make comparisons where relevant.

You should write at least 150 words.
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The provided graphic illustrates the outcome of a survey conducted with 100 customers at the Parkway
hotel
Capitalize word
Hotel
show examples
for their customer services in two different years 2005 and 2010. At a fleeting glance, it is evident that the majority of individuals favoured
satisfactory
Correct article usage
the satisfactory
show examples
category in 2005,
while
Linking Words
a little more than one-third of people selected
good
Correct article usage
the good
show examples
option in 2010.
According to
Linking Words
the given information, it can be observed that in 2005, the largest proportion of consumers which was 45 per cent preferred
satisfactory
Correct article usage
the satisfactory
show examples
category as against
to
Change preposition
apply
show examples
17 per cent in 2010. Turning our attention to the second set of data, just over one-fifth of the respondents leaned towards the poor category and the proportion of those who selected very poor and good options were nearly equal.
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Introduction: The introduction is missing.
Introduction: The chart intro is missing.
Common mistake: Your writing should be 150-250 words.
Introduction: The chart intro is missing.
Vocabulary: The word "proportion" was used 2 times.
Topic Vocabulary:
  • customer service
  • questionnaire
  • survey
  • respondents
  • rating scale
  • hospitality
  • customer satisfaction
  • comparison
  • data
  • trends
  • improvement
  • deterioration
  • feedback
  • service areas
  • hospitality industry
  • guest experience
  • satisfaction level
  • to rate
  • significant
  • frequency
  • percentage
  • chart
  • bar graph
  • pie chart
  • analysis
  • conclusion
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