The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010. Summarise the information by selecting and reporting the main features and make comparisons where relevant. You should write at least 150 words.

The provided graphic illustrates the outcome of a survey conducted with 100 customers at the Parkway

hotel

Capitalize word

Hotel

show examples

for their customer services in two different years 2005 and 2010. At a fleeting glance, it is evident that the majority of individuals favoured

satisfactory

Correct article usage

the satisfactory

show examples

category in 2005,

while

a little more than one-third of people selected

good

Correct article usage

the good

show examples

option in 2010.

According to

the given information, it can be observed that in 2005, the largest proportion of consumers which was 45 per cent preferred

satisfactory

Correct article usage

the satisfactory

show examples

category as against

to

Change preposition

apply

show examples

17 per cent in 2010. Turning our attention to the second set of data, just over one-fifth of the respondents leaned towards the poor category and the proportion of those who selected very poor and good options were nearly equal.