You ordered a new cheque book from your bank two weeks ago but you have received nothing. Write a letter to the manager complaining about the bad service. Say when and how you ordered the cheque book. Ask how much longer you will have to wait and ask the manager what action he will take over this matter.

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Dear Sir/Madam I am writing to make a complaint about my

chequebook's

Change noun form

chequebook

show examples

order. I ordered a new chequebook two weeks ago, but I do not have any response from the Bank. Yesterday I called the Bank but the people who talked with me, could not provide me with anything.

This

Linking Words

makes me very disappointed with your service.

In addition

Linking Words

, I would like to ask you how long I have to wait for a new chequebook. If it's too long, it can make me late with my customer contact. I need to use it as soon as possible.

Lastly

Linking Words

, I would like to ask you about your responsibility and any actions that you have to perform in order to solve

this

Linking Words

problem. As you know, I am your customer for a long time.

This

Linking Words

is the first time that has given me a sense of dissatisfaction with your service. I think you have to take some steps to recreate trust among your customers. I look forward to hearing from you. Yours faithfully, Victor

mahawichetSat Dec 09 2023

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Coherence & Cohesion

Ensure you are structuring your letter in a clear and logical manner. While your paragraphs generally adhere to a single idea, the flow could be improved with better transition words and a clearer progression of thought.

Coherence & Cohesion

The greeting is appropriate, but the closing could be improved by aligning more closely with the formal tone expected in a letter of complaint.

Task Achievement

It is critical that you provide specific details when referring to the interaction with the bank and the action you expect from the manager. This will enhance the task response score.

Task Achievement

Adopt a more formal tone throughout your letter. Avoid general phrases and casual language, which may not be appropriate in a complaint to a bank manager.

3
Linking words
meeting the goal of 7 or more
0
Word repetition
meeting the goal of 3 or fewer
1
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 6.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 8.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 8.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 5.0

Complete response

Suitable writing tone

Appropriate word count

7 paragraphs

172 words

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