IELTS Writing Correction Service /
Writing Samples /
Band 7

You ordered a new cheque book from your bank two weeks ago but you have received nothing. Write a letter to the manager complaining about the bad service. Say when and how you ordered the cheque book. Ask how much longer you will have to wait and ask the manager what action he will take over this matter.

#cheque #book #bank #two #weeks #manager #service #action #matter
Dear Sir/Madam I am writing to make a complaint about my
chequebook's
Change noun form
chequebook
show examples
 order. I ordered a new chequebook two weeks ago, but I do not have any response from the Bank. Yesterday I called the Bank but the people who talked with me, could not provide me with anything.
This
 makes me very disappointed with your service.
In addition
, I would like to ask you how long I have to wait for a new chequebook. If it's too long, it can make me late with my customer contact. I need to use it as soon as possible.
Lastly
, I would like to ask you about your responsibility and any actions that you have to perform in order to solve
this
 problem. As you know, I am your customer for a long time.
This
 is the first time that has given me a sense of dissatisfaction with your service. I think you have to take some steps to recreate trust among your customers. I look forward to hearing from you. Yours faithfully, Victor
Submitted by mahawichet on

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Coherence & Cohesion
Ensure you are structuring your letter in a clear and logical manner. While your paragraphs generally adhere to a single idea, the flow could be improved with better transition words and a clearer progression of thought.
Coherence & Cohesion
The greeting is appropriate, but the closing could be improved by aligning more closely with the formal tone expected in a letter of complaint.
Task Achievement
It is critical that you provide specific details when referring to the interaction with the bank and the action you expect from the manager. This will enhance the task response score.
Task Achievement
Adopt a more formal tone throughout your letter. Avoid general phrases and casual language, which may not be appropriate in a complaint to a bank manager.
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