Question: Write a letter to a company asking for a refund for something you bought from them online. In your letter: Describe the item you bought Outline what the problem is Explain why you want a refund Write at least 150 words. You do NOT need to write any addresses. Begin your letter as follows: Dear Sir or Madam,

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Dear Sir or Madam, I am writing to request a refund for skincare products that I bought online from your
website
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. I
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order
Wrong verb form
ordered
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a set of skincare products with toner, serum and moisturizer online from your
website
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a week ago.
However
Linking Words
, I have not received any email from your company to inform the progress of my
order
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Change preposition
for
show examples
since
Change preposition
for
show examples
a week. I tried to look up my
order
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online on your
website
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,
Linking Words
however
Add a comma
however,
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the
order
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status stayed pending.
Also
Linking Words
, I have sent two
email
Change to a plural noun
emails
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to your customer service department to inquire about my skincare
order
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and haven't heard back from your company. I am disappointed about the
sevice
Correct your spelling
service
your company
had
Wrong verb form
has
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delivered, it is far below what you claim
in
Change preposition
on
show examples
your
website
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that
order
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will be delivered in one week and prompt action will be taken to assist the customers.
As a result
Linking Words
, I have no idea
wherether
Correct your spelling
whether
 my products will be delivered or not and my money has been cut off from
the
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my
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bank account.
Therefore
Linking Words
, I request that you cancel my
order
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and provide a full refund
includes
Wrong verb form
including
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shipping
Correct article usage
the shipping
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fee. And I assume that the
order
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is still pending and it
shoud
Correct your spelling
should
not be
enroute
Correct your spelling
en route
for delivery. Please reply to my request at your earliest convenience.
Correct the word
Yours
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Your
Correct your spelling
Yours
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faithfully, Peter Sue
Submitted by thanhvan230688 on

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Coherence and Cohesion
Ensure clear paragraphing with each paragraph containing a unique idea. A stronger connection between ideas using cohesive devices could further improve the score.
Coherence and Cohesion
The letter should begin and end appropriately, following conventions for a formal letter. This has been done satisfactorily.
Task Achievement
Task response requires addressing all prompts fully. Make sure to describe the item accurately, outline the problem, and explain the need for a refund. More details on the item itself could enhance the response.
Task Achievement
Maintain a consistent formal tone throughout the letter. Ensure that you express your concerns respectfully and professionally when requesting a refund.

Use cohesive linking words accurately and appropriately

Linking words are very important in your essay.

To score effectively on your IELTS exam, you should make an effort to implement short concise sentences coupled with linking words.

Almost every sentence in your essay should have a linking word of some sort.

In fact, the only sentences that can omit linking words are your background sentence and thesis.

Linking word examples:

  • firstly
  • secondly
  • thirdly
  • in additional
  • moreover
  • also
  • for example
  • for instance
  • therefore
  • however
  • although
  • even though
  • despite

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Topic Vocabulary:
  • Refund policy
  • Non-functional
  • Defective
  • Misleading
  • Dissatisfaction
  • Return procedure
  • Order reference
  • Product specifications
  • Discrepancy
  • Consumer rights
  • Faulty
  • Merchandise
  • Warranty
  • Compensation
  • Online purchase
  • Transaction details
  • Customer service
  • Remedy action
  • Substandard
  • Item condition
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