You ordered an item from an online store and it has arrived damaged. Write a letter to the retailer to complain. In the letter: - Explain why you are unhappy - Request a refund - Make arrangements to return the damaged item

Dear Sir/Madam, I am writing
this
letter to complain about the
last
camera
I purchased from your
store
On 14 of October I purchased the
camera
after a long wait of two weeks. I am a constant customer of your
store
I have been purchasing many products from your
store
, in
this
case, I surprised when I received the package the
camera
damaged the equipment is unable to fix it
moreover
, the
camera
was not the same brand as I ordered online it was extremely different and
also
I ordered a bag for the
camera
and still not delivered. I would like to request you take action on
this
matter and kindly I ask you to refund my money as your policy if the products are damaged should I refund my money
moreover
, I want to cancel the bag that has still yet not delivered. I am going to reverse courier for the damaged
camera
to your
store
so kindly I ask you to pay charges for me
whin
Correct your spelling
within
show examples
24 hours. Yours sincerely,
Submitted by luhana.chii on

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coherence cohesion
Make sure each paragraph presents a distinct idea or point. The current structure combines multiple points in a single paragraph.
coherence cohesion
Try to logically organize your complaint by first stating the issue, then the request for a refund, followed by the return arrangements, giving each a clear paragraph of its own.
task achievement
Fully address all three bullet points in the task, ensuring that each request is given adequate explanation and detail.
task achievement
Maintain a polite and formal tone throughout the letter; avoid using phrases that might come across as too casual or commanding.

Use cohesive linking words accurately and appropriately

Linking words are very important in your essay.

To score effectively on your IELTS exam, you should make an effort to implement short concise sentences coupled with linking words.

Almost every sentence in your essay should have a linking word of some sort.

In fact, the only sentences that can omit linking words are your background sentence and thesis.

Linking word examples:

  • firstly
  • secondly
  • thirdly
  • in additional
  • moreover
  • also
  • for example
  • for instance
  • therefore
  • however
  • although
  • even though
  • despite

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Topic Vocabulary:
  • I am writing to express my disappointment
  • I regret to inform you that
  • I am dissatisfied with the item I received
  • The item arrived damaged
  • The product is in unsatisfactory condition
  • I expected better quality
  • I would like to request a refund
  • I kindly ask for your assistance in resolving this matter
  • I would appreciate it if you could provide instructions
  • I suggest arranging a pick-up service
  • I expect a prompt response and resolution
  • I hope for a satisfactory outcome
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