IELTS Writing Correction Service /
Writing Samples /
Band 5.5

You ordered an item from an online store and it has arrived damaged. Write a letter to the retailer to complain. In the letter: - Explain why you are unhappy - Request a refund - Make arrangements to return the damaged item

#item #store #retailer #request #refund #arrangements
Hi Sir/Ma,am. I am writing
this
 letter to inform you about the damaged parcel I received. I ordered on black Apple watch latest edition using your online store website. But, when I opened the box I received the glass of the watch had scratches on it even
the
Correct word choice
though the
show examples
 box was open. I bought
this
 watch to give a gift to my friend whose birthday is coming next week. He is my really close friend. Now, It's only two days left to his birthday. I am extremely unsatisfied with your service. I did not expect
this
 as I have bought many items from your store before.
However
, It does not seem possible to me that there could be a chance of replacement.
Hence
, I want you to please provide a complete refund of my order.
Moreover
, can you please provide me with the details about how can I return the damaged watch? I will drop the package at the designated post too if you want
?
Change the punctuation
.
show examples
 Thank you, Xuarn
Submitted by mehfuzpathan97 on

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coherence cohesion
Your letter has some structure, but it is not clearly divided into separate paragraphs for each point. Consider using a new paragraph for your explanation of the problem, your request for a refund, and your arrangements for return, to improve the logical structure of your letter.
coherence cohesion
To improve both the coherence of your letter and meet the requirements of the task, begin with a formal greeting and end with an appropriate closing statement, such as 'Yours sincerely' or 'Yours faithfully', followed by your full name.
task achievement
Address all aspects of the task by explaining the condition of the damaged item in more detail, providing a specific request for how the refund should be processed, and proposing clear instructions or asking for clear instructions for the return of the damaged item.
task achievement
Ensure that your writing tone is formal and polite throughout the letter. Refrain from using informal language such as 'Hi Sir/Ma'am' and casual expressions. Use complete sentences and formal expressions to demonstrate appropriate writing tone for the IELTS exam.

The Closing

The style of the letter determine how you have to close it.

Check out the suggested closing sentences for each type of letter in the General IELTS Test. The closing sentence should be the last sentence of your letter.

Formal style (To someone you have not met, whose name you don’t know)

  • Yours faithfully,

Semi-formal (To someone you may or may not have met, whose last name you know)

  • Yours sincerely,

Informal (To someone you know well, whose first name you know and use)

  • Best regards,
  • Warm wishes,

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Topic Vocabulary:
  • I am writing to express my disappointment
  • I regret to inform you that
  • I am dissatisfied with the item I received
  • The item arrived damaged
  • The product is in unsatisfactory condition
  • I expected better quality
  • I would like to request a refund
  • I kindly ask for your assistance in resolving this matter
  • I would appreciate it if you could provide instructions
  • I suggest arranging a pick-up service
  • I expect a prompt response and resolution
  • I hope for a satisfactory outcome
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