Write a letter to a company asking for a refund for something you bought from them online. Write a letter to the customer service department. In your letter: - Describe the item you bought - Outline what the problem is - Explain why you want a refund

Dear Sir or Madam, I am writing to express my dissatisfaction with the wedding dress «Olivia» which I have recently
purchases
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purchased
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from your online store.
This
awesome gown is from the
last
collection of the designer Vera Wong, and it costs $3000. When I first saw the dress on your website, it was love
from
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at
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the
Correct article usage
apply
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first sight. I expected it to be perfect for my classical wedding ceremony, so I ordered it without any hesitation.
However
, when I received the delivery, it appeared that the colour was light beige
instead
of crystal white. The problem is that that colour neither suits me nor matches with the other items I had bought before for the event.
Furthermore
, the wedding is in two weeks, which means there is no time to wait for a change from your store.
Consequently
, I have ordered the dress in the desired colour from another shop.
Therefore
, I would like to request that you take your item back and give me a full refund. Provided that the mistake with the bridal gown was made by your staff, I suggest that you
also
cover all delivery expenses. Thank you for your prompt attention to
this
matter. If you require any additional details, please do not hesitate to contact me. Yours faithfully, Helen Ten
Submitted by fednastya000 on

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coherence cohesion
Ensure that each paragraph presents a clear main idea and that supporting sentences are directly related to this idea. Your third paragraph mixes the problem's description with the urgency of the situation, which can slightly disrupt the paragraph's focus.
task achievement
Though you have described the item and outlined the problem well, more details regarding the steps you expect the company to take, such as the refund process and timeline, could strengthen your task response.
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