You have bought some clothing online and are not satisfied with your purchase. Write a letter to the company that you bought the clothing from. In your email •Give details of purchase •Describe the problem •Explain why you need a replacement urgently Write at least 150 words. You do not need to write any addresses. Begin your letter as follows: Dear Sir or Madam,

Dear Sir or Madam Yours sincerely, I wanted to appeal to the market called Urban, placed in the Farxadskiy district about my order n34. I have ordered a suit, trousers and a handwatch. I can't complain about the delivery because it was perfect. Yet when I opened the box, it was 5 toys for 3-year-old infants. It doesn't seem to me like it is
trifle
Correct article usage
a trifle
show examples
or a joke. That's why I need my order immediately that I ordered. I know that it is far away from your issue point to my house. But I have a wedding that should be at the right time at the right moment. Not like your service that let me down. I need my goods in 18 hours. If it is going to be in a converse situation, I would report the situation to your managers
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Tone & Purpose
Start by clearly stating the purpose of your letter in the first paragraph, maintaining a polite and formal tone throughout. Avoid colloquial language and ensure you use a consistent formality level.
Paragraphing & Organization
Ensure that each paragraph focuses on a single idea: first paragraph for the introduction and stating the issue, second for describing the problem in detail, and third for requesting a resolution. This will enhance the clarity and structure of your letter.
Conclusion
To conclude your letter effectively, use a more standard closing, such as 'I look forward to your swift response' followed by 'Yours sincerely,' and then your name. This will add a professional touch to your letter.
Detailing
Including specific details such as the date of purchase, item descriptions, and any previous communication attempts with customer service could improve the completeness of the task response. This makes your request more compelling and grounded in detail.
Tone Adjustment
Improve your tone to reflect a more assertive yet respectful request. Avoid using phrases that might imply aggression or blame without evidence. A constructive approach, requesting a solution while maintaining respect, is more effective.

Structure your letter

A letter needs to be written using a proper format, including the following:

  • A greeting (Dear sir/madam, Dear John, Dear Mr. Smith)
  • The main body (consisting of paragraphs for each part of the letter)
  • A closing (Yours sincerely, Yours faithfully, Best wishes, Kind regards, Love)

When writing a letter as part of the IELTS General Training Writing Task 1, it is important to include the bullet points presented to you in the question.

All three bullet points need to be presented. And remember that some bullet points contain more than one element. So, make sure to watch for ‘and’ and plurals.

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