You are the manager of a restaurant that has received a letter of complaint about poor service from a member of your staff. Write a letter of apology to the person who has complained. In your letter:

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Dear customer My name is Diluc and I'm a manager of a tavern "Share of Angels". And I writing you an apology letter about the incident that happened to you recently. I know the reason for your complaint. It's because our new waiter, whose name is Venti, spilt the cup of beer you ordered. We are very sorry about that, and we will try not to repeat

such

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a violation. I've been watching him how he was spoiling a beer at you. So right

after

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this

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episode I detained and scolded him. After a couple of "bad words", he started to cry, so I immediately stopped yelling at him, because it was enough for Venti.

Then

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Change the capitalization

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let him go home. Because an employee who makes a lot of mistakes is a useless employee. By the way,

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mistake by Venti will be deducted from his salary. Don't worry! So as you wish we can make for you a really special offer, 50% off for you and your three friends. You can

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come alone and drink alcohol as much as you want until morning.Offer our sincere apologies, and hope that will you forget

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accident. Best regards Diluc

nigora1629Thu Mar 14 2024

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task achievement

Ensure the apology is expressed upfront and focus on the customer's feelings rather than describing the staff's punishment.

task achievement

Use formal language and avoid slang or colloquial expressions to maintain the professionalism expected in a response from a manager.

coherence cohesion

Organize your letter into clear paragraphs: introduction, explanation/apology, solution, and conclusion. Each paragraph should focus on one main idea.

coherence cohesion

Consider using cohesive devices like 'Firstly', 'Additionally', 'Finally', etc., to link ideas and paragraphs smoothly.

coherence cohesion

Begin with a polite greeting and end with a respectful closing. Use 'Dear [Customer's Name]' to start and 'Sincerely, [Your Name and Position]' to conclude.

5
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meeting the goal of 7 or more
0
Word repetition
meeting the goal of 3 or fewer
1
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 5.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 8.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 8.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 4.0

Complete response

Suitable writing tone

Appropriate word count

6 paragraphs

199 words

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You are the manager of a restaurant that has received a letter of complaint about poor service from a member of your staff. Write a letter of apology to the person who has complained. In your letter:

Some people believe that teenagers should be required to do unpaid community work in their free time. This can benefit teenagers and the community as well. To what extent do you agree or disagree.

Some people think that the increasing use of computers and mobile phones in communication has negative effects on young people's reading and writing skills. To what extent do you agree or disagree?

Modern technology now allows rapid and uncontrolled access to information in many countries. This is a danger to our societies. To what extent do you agree or disagree?

In many countries, more and more people choose to buy imported food rather than food produced locally. Why people buy imported food? What could be done to encourage people buy local food?

Some people believe that professionals, such as doctors and engineers, should be required to work in the country where they did their training. Others believe they should be free to work in another country if they wish