IELTS Writing Correction Service /
Writing Samples /
Band 6.5

You are the manager of a restaurant that has received a letter of complaint about poor service from a member of your staff. Write a letter of apology to the person who has complained. In your letter:

#manager #restaurant #complaint #service #member #staff #apology #person
Dear customer My name is Diluc and I'm a manager of a tavern "Share of Angels". And I writing you an apology letter about the incident that happened to you recently. I know the reason for your complaint. It's because our new waiter, whose name is Venti, spilt the cup of beer you ordered. We are very sorry about that, and we will try not to repeat
such
 a violation. I've been watching him how he was spoiling a beer at you. So right
after
this
 episode I detained and scolded him. After a couple of "bad words", he started to cry, so I immediately stopped yelling at him, because it was enough for Venti.
Then
i
Change the capitalization
I
show examples
 let him go home. Because an employee who makes a lot of mistakes is a useless employee. By the way,
this
 mistake by Venti will be deducted from his salary. Don't worry! So as you wish we can make for you a really special offer, 50% off for you and your three friends. You can
also
 come alone and drink alcohol as much as you want until morning.Offer our sincere apologies, and hope that will you forget
this
 accident. Best regards Diluc
Submitted by nigora1629 on

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task achievement
Ensure the apology is expressed upfront and focus on the customer's feelings rather than describing the staff's punishment.
task achievement
Use formal language and avoid slang or colloquial expressions to maintain the professionalism expected in a response from a manager.
coherence cohesion
Organize your letter into clear paragraphs: introduction, explanation/apology, solution, and conclusion. Each paragraph should focus on one main idea.
coherence cohesion
Consider using cohesive devices like 'Firstly', 'Additionally', 'Finally', etc., to link ideas and paragraphs smoothly.
coherence cohesion
Begin with a polite greeting and end with a respectful closing. Use 'Dear [Customer's Name]' to start and 'Sincerely, [Your Name and Position]' to conclude.
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