IELTS Writing Correction Service /
Writing Samples /
Band 7

You are the manager of a restaurant that has received a letter of complaint about poor service from a member of your staff. write a letter of apology to the person who complained. In your letter, say how sorry you are that the person has had a poor experience explain what action has been taken against the staff member offer a free meal for four at the restaurant as a gesture of goodwill.

#manager #restaurant #complaint #service #member #staff #apology #person #action #offer #four #gesture #goodwill
Dear Sir or Madam, I am writing in regard to a letter of complaint about poor service from one of our organization. My name is Charlie Green, the manager of the
restaurant
. I would like to sincerely apologise for the inconvenience that caused you through our bad behaviour crew. I have checked the
restaurant
 video camera and have spoken to the staff. We promise you that
this
 kind of unsatisfactory service will not happen again.
Furthermore
, We are going to train our team members in order to ensure our customers will be happy and acquire comfortable experiences
while
 having meals in our
restaurant
. I would like to offer a free meal for four including four drinks of the beverage for you. The
restaurant
 is open from Thursday to Sunday, 11am to 11pm. Please come by and show
this
 offer to front house members at any time. Once again, I apologise for
anyinconvenionce
Correct your spelling
any inconvenience
. Yours faithfully, Charlie Green
Submitted by chabathips on

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accuracy
Ensure to proofread for small typos or mistakes, like 'organization' instead of 'staff member' and 'anyinconvenionce' instead of 'any inconvenience'.
task response
Consider adding a specific date or timeline for when the offer needs to be redeemed to make the letter more concise.
task response
Apologized sincerely and took responsibility for the poor service.
task response
Explained the actions taken against the staff member clearly.
task response
Offered a generous gesture of goodwill to compensate for the poor experience.
tone
Maintained a polite and respectful tone throughout the letter.

Use a variety of complex and simple sentences

You should use complex sentences in your writing, but it does not mean that you should try to make all of our sentences complex.

‘Complex’ sentences are not actually very complex; they are just two or more simple sentences put together. Putting them together makes the essay more coherent and cohesive.

Examples:

I really want to study but I’m too tired.

I wore a warm coat because the weather was cold.

If action is not taken soon on climate change, global warming will get worse.

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