IELTS Writing Correction Service /
Writing Samples /
Band 4

You ordered an item from an online store and it has arrived damaged. Write a letter to the retailer to complain. In the letter: - Explain why you are unhappy - Request a refund - Make arrangements to return the damaged item

#item #store #retailer #request #refund #arrangements
Dear Sir or Madam, I reside in Bogishamol Street, and I am writing to you to complain about the unusable products. I have been following your company for a long time. Even though, all your products are very charming, Howover the
proplem
Correct your spelling
problem
 is the bad quietly products when
,
Remove the comma
apply
show examples
 the
last
 time l bought clothes from your online store.The problem is they arrived in unusable condition
then
, I was surprised when I saw the product.
As a result
 I am dissatisfied
of
Change preposition
with
show examples
 that, I paid
much
Correct quantifier usage
a lot of
show examples
 money for clothes. But my clothes are not of good quality. In my on you will lose a lot of customers if you do it. I suggest that you replace the item unprofessional staff and it is necessary to be attentive. Yours
faithully
Correct your spelling
faithfully
, Odina
Submitted by saydusmonovasomiddin94 on

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clarity
Ensure that the reason for your complaint is clearly stated and relates directly to the issue at hand: damaged goods.
structure
Use paragraphs to organize your letter. Start with an introduction, then explain the problem, followed by your request, and conclude appropriately.
grammar
Check for and correct any grammatical mistakes and typos to improve readability and professionalism.
specificity
Be specific in your request for a solution, such as asking for a refund or replacement, to make your expectations clear to the reader.
task response
You've made your dissatisfaction clear and requested a resolution (a refund and arrangements to return the damaged item), which is good for task achievement.
tone
Your respectful and formal tone is appropriate for writing to a retailer about a complaint.

The Closing

The style of the letter determine how you have to close it.

Check out the suggested closing sentences for each type of letter in the General IELTS Test. The closing sentence should be the last sentence of your letter.

Formal style (To someone you have not met, whose name you don’t know)

  • Yours faithfully,

Semi-formal (To someone you may or may not have met, whose last name you know)

  • Yours sincerely,

Informal (To someone you know well, whose first name you know and use)

  • Best regards,
  • Warm wishes,

Discover more tips in The Ultimate Guide to Get a Target Band Score of 7+ »— a book that's free for 🚀 Premium users.

Topic Vocabulary:
  • I am writing to express my disappointment
  • I regret to inform you that
  • I am dissatisfied with the item I received
  • The item arrived damaged
  • The product is in unsatisfactory condition
  • I expected better quality
  • I would like to request a refund
  • I kindly ask for your assistance in resolving this matter
  • I would appreciate it if you could provide instructions
  • I suggest arranging a pick-up service
  • I expect a prompt response and resolution
  • I hope for a satisfactory outcome
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