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Writing Samples /
Band 5

You recently purchased a product from an online store and are unsatisfied about its quality. Now, you want to avail refund for the product but are unaware of the company’s return and refund policy. Write a letter to the customer relationship officer requesting information about the refund policy and in your letter, write: • Why you are writing • Why you are seeking refund • When you want refund

#product #store #quality #avail #refund #company’s #policy #customer #relationship #officer #information
Dear Sir, I am
writting
Correct your spelling
writing
this
 email to request
a information
Remove the article
information
a piece of information
show examples
 about the refund policy. I bought a wifi router from your company about 5 days ago,
although
 it has not been working well,
therefore
 I
am consider
Change the verb form
consider
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 to return it. I purchased
this
 one, as I found good reviews about
fast speed
Add a hyphen
fast-speed
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 connection on the website.
In addition
product
Correct article usage
the product
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 is
resonable
Correct your spelling
reasonable
 price
that is
 why I decided to choose it. I needed
good
Correct article usage
a good
show examples
 internet connection, because I am working from home often. I set
up
Correct pronoun usage
it up
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 as soon as I
purchased
Correct pronoun usage
purchased it
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,
however
Add the comma(s)
however,
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 the internet connection is quite slow, and sometimes even I cannot connect it.
This
 is my personal reason but, I am on busy period with my work at
this
 moment. So that I have to solve
this
 problem sooner. Even though I am not able to find
refund
Correct article usage
the refund
show examples
 policy of
this
 product. Could you please send
it
Correct pronoun usage
apply
show examples
more
further
 information to me? Would be great if I
can
Wrong verb form
could
show examples
 refund it until next week. Thank you for your
assistant
Replace the word
assistance
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. I am looking forward
hearing
Change preposition
to hearing
show examples
 from you. Your Faithfully, Alyssa
Submitted by arii0113 on

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grammar
Avoid minor spelling and grammatical errors, such as 'writting' (should be 'writing'), 'consider' (should be 'considering'), 'resonable' (should be 'reasonable'), 'assistant' (should be 'assistance'), and 'Your Faithfully,' (should be 'Yours faithfully,').
content development
Ensure each paragraph contains a single main idea for better clarity. Add a little more specific detail about why the refund is needed urgently.
content
The letter effectively communicates the main points: the issue with the product, request for refund policy information, and urgency for the refund.
tone
The tone of the letter remains polite and respectful throughout, suitable for the context.

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Topic Vocabulary:
  • dissatisfied
  • refund policy
  • customer relationship officer
  • defective
  • substandard quality
  • urgent
  • original form of payment
  • refund request
  • urgency
  • return process
  • advertised standards
  • clarification
  • refund timeline
  • return authorization
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