IELTS Writing Correction Service
Writing Samples
Band 5

You recently purchased a product from an online store and are unsatisfied about its quality. Now, you want to avail refund for the product but are unaware of the company’s return and refund policy. Write a letter to the customer relationship officer requesting information about the refund policy and in your letter, write: • Why you are writing • Why you are seeking refund • When you want refund

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Dear Sir, I am
writting
Correct your spelling
writing
this
Linking Words
 email to request
a information
Remove the article
information
a piece of information
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 about the refund policy. I bought a wifi router from your company about 5 days ago,
although
Linking Words
 it has not been working well,
therefore
Linking Words
 I
am consider
Change the verb form
consider
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 to return it. I purchased
this
Linking Words
 one, as I found good reviews about
fast speed
Add a hyphen
fast-speed
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 connection on the website.
In addition
Linking Words
product
Correct article usage
the product
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 is
resonable
Correct your spelling
reasonable
 price
that is
Linking Words
 why I decided to choose it. I needed
good
Correct article usage
a good
show examples
 internet connection, because I am working from home often. I set
up
Correct pronoun usage
it up
show examples
 as soon as I
purchased
Correct pronoun usage
purchased it
show examples
,
Linking Words
however
Add the comma(s)
however,
show examples
 the internet connection is quite slow, and sometimes even I cannot connect it.
This
Linking Words
 is my personal reason but, I am on busy period with my work at
this
Linking Words
 moment. So that I have to solve
this
Linking Words
 problem sooner. Even though I am not able to find
refund
Correct article usage
the refund
show examples
 policy of
this
Linking Words
 product. Could you please send
it
Correct pronoun usage
apply
show examples
more
further
Linking Words
 information to me? Would be great if I
can
Wrong verb form
could
show examples
 refund it until next week. Thank you for your
assistant
Replace the word
assistance
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. I am looking forward
hearing
Change preposition
to hearing
show examples
 from you. Your Faithfully, Alyssa

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grammar
Avoid minor spelling and grammatical errors, such as 'writting' (should be 'writing'), 'consider' (should be 'considering'), 'resonable' (should be 'reasonable'), 'assistant' (should be 'assistance'), and 'Your Faithfully,' (should be 'Yours faithfully,').
content development
Ensure each paragraph contains a single main idea for better clarity. Add a little more specific detail about why the refund is needed urgently.
content
The letter effectively communicates the main points: the issue with the product, request for refund policy information, and urgency for the refund.
tone
The tone of the letter remains polite and respectful throughout, suitable for the context.
Topic Vocabulary:
  • dissatisfied
  • refund policy
  • customer relationship officer
  • defective
  • substandard quality
  • urgent
  • original form of payment
  • refund request
  • urgency
  • return process
  • advertised standards
  • clarification
  • refund timeline
  • return authorization
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