Writing Task 1 you have bought some clothing onllne and are not s atisfied with your purchase. Write a letter to the company that you bought the clothing from. In your email -> give details of the purchase -> describe the problem -> explain why you need a replacement urgently Write at least 150 words. You do NOT need to write any addresses. Begin your letter as follows: Dear Sir or Madam,

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Dear Sir or Madam, I am writing
this
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letter to complain about a transaction I made in your online shop. I am not satisfied with my purchase
additionally
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I demand to make some steps to repair
this
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situation.
Firstly
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I want to provide some details of the purchases I made, the order number is KBX01112
furthermore
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, I bought these items on Friday evening. To be more specific I bought two wooden chairs, but unfortunately, they were damaged. One of the chair have scratch marks and the second one is in the wrong colour. It is important to mention that I gave you information about size and colour so I really do not understand why
this
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problem appears.
This
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situation is very stressful for me
moreover
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, I need these chairs before Saturday before my birthday party. I kindly request you to replace my chairs with new ones before the weekend. Please do not hesitate to contact me if you need any
further
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information. Yours faithfully, Dario
Submitted by dariusz.slusar on

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task achievement
It would be useful to mention more explicitly how you would like the company to handle the replacement process, such as providing a return label or arranging a pick-up service.
coherence cohesion
There are minor grammatical errors, such as 'One of the chair have scratch marks' which should be 'One of the chairs has scratch marks.' Correcting these would improve the letter.
task achievement
You provided all necessary details regarding your purchase, including the order number and specific issues with the items.
task achievement
The tone of the letter is polite and formal, which is suitable for a complaint letter.
coherence cohesion
You have structured the letter logically with clear separation between the description of the purchase, the problem, and why you need the replacement urgently.
Topic Vocabulary:
  • purchase details
  • order number
  • type of clothing
  • amount paid
  • specific issues
  • wrong size
  • poor quality
  • damage
  • urgency
  • replacement
  • upcoming event
  • personal necessity
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