The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010. Summarise the information by selecting and reporting the main features and make comparisons where relevant. You should write at least 150 words.

The table illustrates the percentage of customer

service

which were asked participants to the Parkway Hotel how they rated the hotel's customer

service

between the years 2005 and 2010 Examining the pie charts, we see that 45% of visitors ranged satisfactory. The next most popular option chosen by 21%, is poor.

This

is followed by 15% who assessed as very poor and 14% who ranged as good. The remaining 5% apply said the

service

was excellent.

Furthermore

, in 2010, around 39% of guests rated

the

Correct article usage

apply

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customer

service

with

Change preposition

as

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good

Correct article usage

a good

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ranking,

while

the percentage of people with 17% assessed

Correct pronoun usage

it in

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in

Change preposition

as

show examples

satisfactory

level

Fix the agreement mistake

levels

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. The most unpopular option in 2010 by 4% was very poor.

Additionally

, 28% of guests scored with excellent memories.