The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010. Summarise the information by selecting and reporting the main features and make comparisons where relevant. You should write at least 150 words.

The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010.

Summarise the information by selecting and reporting the main features and make comparisons where relevant.

You should write at least 150 words.
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The table illustrates the percentage of customer
service
which were asked participants to the Parkway Hotel how they rated the hotel's customer
service
between the years 2005 and 2010 Examining the pie charts, we see that 45% of visitors ranged satisfactory. The next most popular option chosen by 21%, is poor.
This
is followed by 15% who assessed as very poor and 14% who ranged as good. The remaining 5% apply said the
service
was excellent.
Furthermore
, in 2010, around 39% of guests rated
the
Correct article usage
apply
show examples
customer
service
with
Change preposition
as
show examples
good
Correct article usage
a good
show examples
ranking,
while
the percentage of people with 17% assessed
Correct pronoun usage
it in
show examples
in
Change preposition
as
show examples
satisfactory
level
Fix the agreement mistake
levels
show examples
. The most unpopular option in 2010 by 4% was very poor.
Additionally
, 28% of guests scored with excellent memories.
Submitted by kajratakeev69 on

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Common mistake: Your writing should be 150-250 words.
Vocabulary: Replace the words service with synonyms.
Vocabulary: Only 5 basic words for charts were used.
Vocabulary: The word "percentage" was used 2 times.
Topic Vocabulary:
  • customer service
  • questionnaire
  • survey
  • respondents
  • rating scale
  • hospitality
  • customer satisfaction
  • comparison
  • data
  • trends
  • improvement
  • deterioration
  • feedback
  • service areas
  • hospitality industry
  • guest experience
  • satisfaction level
  • to rate
  • significant
  • frequency
  • percentage
  • chart
  • bar graph
  • pie chart
  • analysis
  • conclusion
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