You recently bought an item online. When it was delivered you found that the item did not work correctly. Write a letter to the manager of the company. In your letter: Describe the item and the problem with it Explain why the item is important for you Say what you want the manager to do. You do NOT need to write any addresses. Begin your letter as follows: Dear Sir or Madam,
Dear Sir or Madam,
I am writing to express my disappointment about the product I purchased online from your company
,
and to request a replacement
It was a brand new XL Giant Remove the comma
apply
moutain
bike that was delivered in a pre-assembled piece. When checking for its functionalities, I realised that the Correct your spelling
mountain
left hand
brake connector was not attached properly. Add a hyphen
left-hand
This
leads to the
poor control over the disc brake of the back wheel, which Correct article usage
apply
posing
Wrong verb form
poses
serious
hazard for the users. After my car accident Add an article
a serious
last
week, I urgently need this
bike as the travelling mean
to my workplace located 10km away.
I would like to request Change the verb form
means
for
a replacement Change preposition
apply
the
latest by Change preposition
at the
this
Friday. Could you please let me know whether your company provides replacement services, or I
have to bring Add a missing verb
do I
in
to the closest storesCorrect pronoun usage
it in
.
I expect there would be no extra fee required for Change the punctuation
?
this
matter as I already mentioned about the urgency in the delivery note.Submitted by vulengocha on
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task achievement
Consider providing more details about the urgency. This will enhance the completeness of your response.
coherence cohesion
You can improve logical structure by clearly separating the problem and your request into distinct paragraphs.
task achievement
Your writing tone is suitable and polite, which is appropriate for this kind of formal letter.
coherence cohesion
You have provided a clear greeting and closing, which is good for formal letters.
The Closing
The style of the letter determine how you have to close it.
Check out the suggested closing sentences for each type of letter in the General IELTS Test. The closing sentence should be the last sentence of your letter.
Formal style (To someone you have not met, whose name you don’t know)
- Yours faithfully,
Semi-formal (To someone you may or may not have met, whose last name you know)
- Yours sincerely,
Informal (To someone you know well, whose first name you know and use)
- Best regards,
- Warm wishes,