You are being harassed wrongly by Debt Collection Agency for the amount that you did not spend on your credit card. Write a letter to Banking Ombudsman Department and escalate the complaint. In your letter, • introduce yourself • describe what happened • say what you want the officer to do
Dear Sir/Madam
I am writing
this
letter to express my concern, regarding the finance operations on my credit card.
My name is John Blackthorn and I have an account in your bank.
I want to bring your attention to some unpleasant situation that has happened. I have been wrongly harassed by a Debt Collection Agency for the amount that I did not spend on my credit card. I use cards only in emergency situations, and I have never spent a big amount of money, so the situation when I have to pay for a transaction that didn't exist is highly unacceptable. I connected with the Agency yesterday and they gave me the information that I had spent two hundred dollars in the Cat Casino on a Friday night. Additionally
, I spend five hundred dollars on a Saturday. This
is impossible due to
I did not leave my apartment on the weekend. I kindly request your support in this
case, I believe your intervention will resolve my problems with the Debt Collection Agency so please provide them with a payment history to prove my innocence.
Please do not hesitate to contact me if you need any further
information. Thank you for your time and consideration.
Yours sincerely,
GeorgeSubmitted by dariusz.slusar on
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coherence cohesion
For the 'Coherence and Cohesion' criterion, ensuring each paragraph sticks to a single idea can improve clarity. Try to avoid mixing details within paragraphs.
task achievement
For the 'Task Achievement' criterion, providing a little more detail about your attempts to resolve the issue directly with the Debt Collection Agency could make your case stronger.
greeting closing
The letter opens with a clear and respectful introduction, which establishes a solid tone for addressing the issue.
logical structure
The logical structure is strong; the sequence of paragraphs follows a clear and natural flow.
suitable writing tone
The tone used is suitable and respectful, which is important when addressing an official body like a Banking Ombudsman.