The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010. Summarise the information by selecting and reporting the main features and make comparisons where relevant. You should write at least 150 words.

The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010.

Summarise the information by selecting and reporting the main features and make comparisons where relevant.

You should write at least 150 words.
The charts give information about the percentages of the Parkway Hotel
reviews
from the visitor in 2005 and 2010.
Overall
, it can be clearly seen that at the beginning of the period, satisfactory was the highest rate of visitor
reviews
,
while
excellent became the least of review segment.
At the end
of the period, the most significant review was made by good and very poor
contributed
Wrong verb form
contributing
show examples
the lowest to the number of total
reviews
. The satisfactory accounted for almost half of the total
reviews
in 2005 and experienced a rapid decrease to 17% in 2010. At the beginning of the period, the number of
reviews
of poor and very poor were 21% and 15%, respectively. These figures had a considerable fall
by
Change preposition
of
show examples
9% in 2010.
In contrast
, Good which comprised at exactly 14% of the total
reviews
in 2005, increased twofold in 2010. Interestingly, the review from excellent made up 5% in 2011 and rose significantly to 28% in 2010.
Submitted by mfmakarim55 on

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Vocabulary: Replace the words reviews with synonyms.
Vocabulary: Rephrase the word "information" in your introduction.
Vocabulary: The word "number of" was used 2 times.
Vocabulary: The word "significant" was used 2 times.
Topic Vocabulary:
  • customer service
  • questionnaire
  • survey
  • respondents
  • rating scale
  • hospitality
  • customer satisfaction
  • comparison
  • data
  • trends
  • improvement
  • deterioration
  • feedback
  • service areas
  • hospitality industry
  • guest experience
  • satisfaction level
  • to rate
  • significant
  • frequency
  • percentage
  • chart
  • bar graph
  • pie chart
  • analysis
  • conclusion
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