The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010. Summarise the information by selecting and reporting the main features and make comparisons where relevant.

The charts give information about the percentages of the Parkway Hotel

reviews

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from the visitor in 2005 and 2010.

Overall

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, it can be clearly seen that at the beginning of the period, satisfactory was the highest rate of visitor

reviews

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,

while

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excellent became the least of review segment.

At the end

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of the period, the most significant review was made by good and very poor

contributed

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contributing

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the lowest to the number of total

reviews

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. The satisfactory accounted for almost half of the total

reviews

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in 2005 and experienced a rapid decrease to 17% in 2010. At the beginning of the period, the number of

reviews

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of poor and very poor were 21% and 15%, respectively. These figures had a considerable fall

by

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of

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9% in 2010.

In contrast

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, Good which comprised at exactly 14% of the total

reviews

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in 2005, increased twofold in 2010. Interestingly, the review from excellent made up 5% in 2011 and rose significantly to 28% in 2010.