The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010. Summarise the information by selecting and reporting the main features and make comparisons where relevant. You should write at least 150 words.

The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010.

Summarise the information by selecting and reporting the main features and make comparisons where relevant.

You should write at least 150 words.
The two pie charts
illustrates
Change the verb form
illustrate
show examples
the outcomes of answers that questioned visitors to the Parkway Hotel
how
Correct word choice
and how
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the visitors rated the hotel's customer service.The same questionnaire was given to hundred guests from the
year
Fix the agreement mistake
years
show examples
2005 and 2010.
To begin
with,in two thousand and
five
Add a comma
five,
show examples
the rate of very poor was fifteen
percent
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per cent
show examples
whereas
and
Correct word choice
apply
show examples
thats
Correct your spelling
that
that's
lead
Wrong verb form
led
show examples
to the
hotels
Change to a genitive case
hotel's
hotels'
show examples
reputation down, in 2010 was 4%.
Next,
in Excellent rated as 5
percent
Change the spelling
per cent
show examples
were in 2010 they gave
almosty
Correct your spelling
almost
three times and
thats
Correct your spelling
that
that's
improvement.In 2005 the good rated was very
inconvenant
Correct your spelling
inconvenient
with
the
Correct article usage
apply
show examples
14% ,but after five years they rated 39
percent
which
very
Add a missing verb
was very
show examples
satisfactioned
Correct your spelling
satisfactory
.
Thirdly
,in 2005 satisfactory sector they have given
rate
Correct article usage
a rate
show examples
45
Change preposition
of 45
show examples
percent
Change the spelling
per cent
show examples
which
Add a missing verb
is amost
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amost
Correct your spelling
almost
amongst
most
three
time
Change to a plural noun
times
show examples
comparing
Wrong verb form
compared
show examples
in
Change preposition
to
show examples
2010.The
last
factor is poor, in 2005 the rate was
twenty one
Add a hyphen
twenty-one
show examples
percent
Change the spelling
per cent
show examples
that
Correct pronoun usage
which
show examples
was
improvement
Add an article
an improvement
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as per them.
In
Change preposition
On
show examples
other
Correct article usage
the other
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side was
Correct article usage
the totally
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totally
Change the word
total
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opposite with
the
Correct article usage
a
show examples
downtrend
12
Change preposition
of 12
show examples
%.
finnaly
Correct your spelling
Finally
, both charts have differences in different sectors but the highest target
achieved
Add a missing verb
was achieved
show examples
in Satisfactory which is
quiet
Correct your spelling
quite
show examples
high.
Submitted by ismailalmarri0 on

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Vocabulary: Replace the words percent with synonyms.
Vocabulary: Only 5 basic words for charts were used.
Vocabulary: The word "charts" was used 2 times.
Vocabulary: The word "give" was used 3 times.
Topic Vocabulary:
  • customer service
  • questionnaire
  • survey
  • respondents
  • rating scale
  • hospitality
  • customer satisfaction
  • comparison
  • data
  • trends
  • improvement
  • deterioration
  • feedback
  • service areas
  • hospitality industry
  • guest experience
  • satisfaction level
  • to rate
  • significant
  • frequency
  • percentage
  • chart
  • bar graph
  • pie chart
  • analysis
  • conclusion
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