You bought a TV a week ago but when you got home you discovered it did not work properly. You called customer service to report the problem but you have not yet received any help. Write a letter to the company and in your letter: • introduce yourself • explain the problem • and state what action you would like from the company

#tv #week #home #work #customer #service #report #help #company #action

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Dear Sir or Madam I am writing to report a problem with a TV I bought from your company on

15-June

Correct your spelling

15 June

. When I set it up at home, I found that it

does

Wrong verb form

did

show examples

not work properly. The screen flickers and the sound often cuts out. I called your customer service on

17-June

Correct your spelling

17 June

to ask for help. They said they would fix the problem, but it has been more than a week and I have not heard anything back.

This

is very

disappointed

Replace the word

disappointing

show examples

. I would like someone to help me with

this

issue as soon as possible. Please let me know if you can send a technician to repair the TV or if you can replace it. I look forward to your reply and a quick solution to

this

problem. Sincerely, Kamola

Submitted by omondavlat91 on Thu Aug 01 2024

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task achievement

Consider providing more specific details about the purchase, such as the model number of the TV or the order number, to make it easier for the company to identify and resolve the issue.

coherence and cohesion

You may want to arrange your points into clearer paragraphs to enhance readability. For example, you could separate the problem description into its own paragraph.

task achievement

The letter clearly introduces the writer, explains the problem, and requests a specific action, which fulfills the task's requirements.

task achievement

The tone is polite and professional, showing good command of suitable writing etiquette for a formal complaint.

coherence and cohesion

The opening and closing of the letter are appropriately structured, providing a coherent beginning and end to the communication.

Use cohesive linking words accurately and appropriately

Linking words are very important in your essay.

To score effectively on your IELTS exam, you should make an effort to implement short concise sentences coupled with linking words.

Almost every sentence in your essay should have a linking word of some sort.

In fact, the only sentences that can omit linking words are your background sentence and thesis.

Linking word examples:

firstly
secondly
thirdly
in additional
moreover
also
for example
for instance
therefore
however
although
even though
despite

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1
Linking words
meeting the goal of 7 or more
0
Word repetition
meeting the goal of 3 or fewer
4
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 4.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 6.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 6.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 8.0

Complete response

Suitable writing tone

Appropriate word count

7 paragraphs

131 words

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Topic Vocabulary:

customer service
purchased
faulty
malfunction
resolution
prompt
replacement
refund
technician
urgent
escalate
unsatisfactory
disappointed
appreciate
address

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