You bought a TV a week ago but when you got home you discovered it did not work properly. You called customer service to report the problem but you have not yet received any help. Write a letter to the company and in your letter: • introduce yourself • explain the problem • and state what action you would like from the company

Dear Sir or Madam I am writing to report a problem with a TV I bought from your company on
15-June
Correct your spelling
15 June
. When I set it up at home, I found that it
does
Wrong verb form
did
show examples
not work properly. The screen flickers and the sound often cuts out. I called your customer service on
17-June
Correct your spelling
17 June
to ask for help. They said they would fix the problem, but it has been more than a week and I have not heard anything back.
This
is very
disappointed
Replace the word
disappointing
show examples
. I would like someone to help me with
this
issue as soon as possible. Please let me know if you can send a technician to repair the TV or if you can replace it. I look forward to your reply and a quick solution to
this
problem. Sincerely, Kamola
Submitted by omondavlat91 on

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task achievement
Consider providing more specific details about the purchase, such as the model number of the TV or the order number, to make it easier for the company to identify and resolve the issue.
coherence and cohesion
You may want to arrange your points into clearer paragraphs to enhance readability. For example, you could separate the problem description into its own paragraph.
task achievement
The letter clearly introduces the writer, explains the problem, and requests a specific action, which fulfills the task's requirements.
task achievement
The tone is polite and professional, showing good command of suitable writing etiquette for a formal complaint.
coherence and cohesion
The opening and closing of the letter are appropriately structured, providing a coherent beginning and end to the communication.

Use cohesive linking words accurately and appropriately

Linking words are very important in your essay.

To score effectively on your IELTS exam, you should make an effort to implement short concise sentences coupled with linking words.

Almost every sentence in your essay should have a linking word of some sort.

In fact, the only sentences that can omit linking words are your background sentence and thesis.

Linking word examples:

  • firstly
  • secondly
  • thirdly
  • in additional
  • moreover
  • also
  • for example
  • for instance
  • therefore
  • however
  • although
  • even though
  • despite

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Topic Vocabulary:
  • customer service
  • purchased
  • faulty
  • malfunction
  • resolution
  • prompt
  • replacement
  • refund
  • technician
  • urgent
  • escalate
  • unsatisfactory
  • disappointed
  • appreciate
  • address
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