You bought a TV a week ago but you got home you discovered it did not work properly, You called the costumer service to report the problem but you have not received yet any help. Write a letter to the company and in your letter: • introduce yourself • explain the problem • and state what action you would like from company.

Dear Sir or Madam I'm Ezoza your new client I came to your store to buy a
TV
on the advice of my friends. On
recommendation
Add an article
the recommendation
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of my friends, I visited your store to purchase a
TV
. Before I felt that I made an ideal choice.
Firstly
, I was shocked to see that
TV
Correct article usage
the TV
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I had purchased had a highly damaged screen when I came
to
Change preposition
apply
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home.
Second,
the
TV
does not have a remote control. I would like to request you replace, the broken
TV
with a new one. Thanks in advance. I
liked
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like
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your
to
Change preposition
apply
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magazine if you fulfill my condition, I will your regular customer. Yours sincerely Ezoza.
Submitted by omondavlat91 on

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coherence cohesion
Improve sentence structure and remove repetitive phrases to enhance clarity.
task achievement
Ensure you provide a complete and detailed explanation of the problem, including mentioning any prior communication.
task achievement
You clearly introduce yourself and mention how you came to buy the TV.
suitable writing tone
You have a polite and respectful tone throughout the letter.

Word Count

IELTS says that you should write a minimum of 150 words in writing task 1. If you go under word count you will lose marks in task response.

A very long letter will not give you a higher band score.

Aim for between 160 to 190 words in writing task 1. This will ensure a concise letter and will be realistic in terms of time management. You have only 20 minutes to write the letter and you need around 5 minutes of planning time, so you will not be able to write a long letter in 15 minutes.

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