You bought a TV a week ago but when you got home you discovered it did not work properly. You called customer service to report the problem but you have not yet received any help. Write a letter to the company and in your letter: & Introduce yourself. & Explain the problem. & And state what action you would like from the company.

#tv #week #home #work #customer #service #report #help #company #action

Dear Sir or Madam, I hope

this

message finds you well. My name is Arthur, and I am writing to express my disappointment regarding a television I purchased from your store on the 27th of July. Unfortunately, upon setting up the TV at home, I discovered that it does not function as expected. The unit experiences intermittent shutdowns, and the screen flickers sporadically, rendering it nearly unusable for viewing purposes. I reached out to your customer service department on the 28th of July, but despite my efforts, I have not yet received a resolution or any

further

assistance regarding

this

issue. The lack of feedback has been frustrating, as I have been eagerly anticipating enjoying my new purchase. I kindly request that you expedite the process of addressing my concerns. Ideally, I would appreciate an exchange for a fully functional television or a prompt repair service to rectify the issues. I have always appreciated the quality of your products and your exemplary customer service, so I trust that you will take the necessary steps to resolve

this

matter swiftly. Thank you for your attention to

this

matter. I look forward to your prompt response. Yours faithfully, Arthur

Submitted by omondavlat91 on Sun Aug 04 2024

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complete response

Consider providing more specific information about the model of the TV and including any reference or order numbers for better clarity. This would enhance the completeness of your response.

logical structure

The letter is generally clear and well-organized. Ensure that you maintain this high level of coherence by carefully structuring your paragraphs in future letters as well.

suitable writing tone

The tone of the letter is polite and professional, which is well-suited for the purpose of the communication.

single idea per paragraph

The letter is clearly divided into paragraphs, each dealing with a specific aspect of the issue, which aids readability and understanding.

greeting and closing

The greeting and closing are appropriate and follow the conventions of formal letter writing.

Use a variety of complex and simple sentences

You should use complex sentences in your writing, but it does not mean that you should try to make all of our sentences complex.

‘Complex’ sentences are not actually very complex; they are just two or more simple sentences put together. Putting them together makes the essay more coherent and cohesive.

Examples:

I really want to study but I’m too tired.

I wore a warm coat because the weather was cold.

If action is not taken soon on climate change, global warming will get worse.

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2Linking words
meeting the goal of 7 or more
0Word repetition
meeting the goal of 3 or fewer
0Grammar mistakes
 

8 paragraphs

197 words

0123456789.0505

Overall Band Score

Coherence and Cohesion: 8.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 9.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 6.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 8.0

Complete response

Suitable writing tone

Appropriate word count

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Topic Vocabulary:

customer service
purchased
faulty
malfunction
resolution
prompt
replacement
refund
technician
urgent
escalate
unsatisfactory
disappointed
appreciate
address

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Essentional vocabulary list for IELTS Writing 7+

Some people believe that song lyrics which glorify violence and criminal lifestyle should be banned. Discuss the advantages and disadvantages of such a ban.

In the future all cars, buses and trucks will be driverless. The only people travelling inside these vehicles will be passenger. Do you think the advantages of driverless vehicles outweigh the disadvantages?

In many parts of the world, people search for family history. Some people think that finding for the previous generations is a thing to do, but others think that it is better to be focus on present and future generations. Discuss both views and show your opinion

Some think that people should not change their jobs while others think they should because it brings advantages for themselves, company and society. Discuss and give opinion

Some people say that music is a good way of bringing people of different cultures and ages together. To what extent do you agree or disagree with this opinion?