You bought a TV a week ago but when you got home you discovered it did not work properly. You called customer service to report the problem but you have not yet received any help. Write a letter to the company and in your letter: & Introduce yourself. & Explain the problem. & And state what action you would like from the company.

#tv #week #home #work #customer #service #report #help #company #action

✨ Do you want to improve your IELTS writing?

Dear Sir or Madam, I hope

this

message finds you well. My name is Arthur, and I am writing to express my disappointment regarding a television I purchased from your store on the 27th of July. Unfortunately, upon setting up the TV at home, I discovered that it does not function as expected. The unit experiences intermittent shutdowns, and the screen flickers sporadically, rendering it nearly unusable for viewing purposes. I reached out to your customer service department on the 28th of July, but despite my efforts, I have not yet received a resolution or any

further

assistance regarding

this

issue. The lack of feedback has been frustrating, as I have been eagerly anticipating enjoying my new purchase. I kindly request that you expedite the process of addressing my concerns. Ideally, I would appreciate an exchange for a fully functional television or a prompt repair service to rectify the issues. I have always appreciated the quality of your products and your exemplary customer service, so I trust that you will take the necessary steps to resolve

this

matter swiftly. Thank you for your attention to

this

matter. I look forward to your prompt response. Yours faithfully, Arthur

Submitted by omondavlat91 on Sun Aug 04 2024

Unauthorized use and/or duplication of this material without express and written permission from this site’s author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Writing9 with appropriate and specific direction to the original content.

complete response

Consider providing more specific information about the model of the TV and including any reference or order numbers for better clarity. This would enhance the completeness of your response.

logical structure

The letter is generally clear and well-organized. Ensure that you maintain this high level of coherence by carefully structuring your paragraphs in future letters as well.

suitable writing tone

The tone of the letter is polite and professional, which is well-suited for the purpose of the communication.

single idea per paragraph

The letter is clearly divided into paragraphs, each dealing with a specific aspect of the issue, which aids readability and understanding.

greeting and closing

The greeting and closing are appropriate and follow the conventions of formal letter writing.

Use a variety of complex and simple sentences

You should use complex sentences in your writing, but it does not mean that you should try to make all of our sentences complex.

‘Complex’ sentences are not actually very complex; they are just two or more simple sentences put together. Putting them together makes the essay more coherent and cohesive.

Examples:

I really want to study but I’m too tired.

I wore a warm coat because the weather was cold.

If action is not taken soon on climate change, global warming will get worse.

Discover more tips in The Ultimate Guide to Get a Target Band Score of 7+ »— a book that's free for 🚀 Premium users.

2
Linking words
meeting the goal of 7 or more
0
Word repetition
meeting the goal of 3 or fewer
0
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 8.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 9.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 6.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 8.0

Complete response

Suitable writing tone

Appropriate word count

8 paragraphs

197 words

🚀 Prepare for IELTS writing section today!

Unlimited Task 1 & Task 2 checks
Practice with essays, charts, and letters.
Personalized suggestions & mistake analysis
Spot every mistake and boost your score.
Topic ideas & vocabulary helpers
Expand your ideas and use the right words.
Progress tracking
Watch your writing improve with every practice.

Topic Vocabulary:

customer service
purchased
faulty
malfunction
resolution
prompt
replacement
refund
technician
urgent
escalate
unsatisfactory
disappointed
appreciate
address

What to do next:

Look at other essays:

5
band
Some people think they newspapers are the best way to get news. However others believe that other media are better source of news. Discuss both views and give your own opinion.
Some individuals are of the view that other media are the better root for news. However, some individuals believe that the best way of getting news is through newspaper. The essay will discuss both views and give the writer's opinion. To begin with, due to the advancement of technology, the media's are great source of updates and information. Such as the radios, television, social media handle's ( Facebook, Twitter and others). One can listen to news when driving or working at the same time. The is no need to park or pause whatever you are doing and to read papers and it's convenient too. Another point is reading information on media can give you the access to read other people's opinion and suggestions. Their views gives you clear understanding about the whole issue.
6.5
band
These days, food days, food travels long distances before reaching consumers, and it is therefore believed that consuming locally grown food would bring about a number of economic and environmental benefits. Discuss the advantages and disadvantages?
Nowadays, it is true that packed foods travel long distances before being consumed by consumers. There are more advantages if the food can be grown locally instead of imported from outside the country which leads to a variety of beneficial traits such as economic and environmental benefits. I strongly believe that growing food locally would bring more opportunities to the local market and nature.
7.5
band
Foreign visitors should pay more than local visitors for cultural and historical attractions. To what extent do you agree or disagree with this opinion?
It is sometimes argued that tourists from overseas should be charged more than local residents to visit important sites and monuments. I completely disagree with this idea.
7
band
The differences between countries are becoming less and less evident, as people all over the world wear the same fashions, use the same brands, have similar eating habits and watch the same TV channels. Do the advantages of this trend outweigh its disadvantages?
In the contemporary world, everyone struggles to spend a lavish lifestyle, and therefore, the standard of living worldwide has reached a plateau. Albeit the trend of spending an equivalent lifestyle possesses a set of merits and demerits, I firmly assert that the positives of such a trend overpowers the negatives.
4
band
Some people think that the best way to succeed in life is to get a university education, while others disagree and say that it is no longer true nowadays. Discuss both views and give your own opinions.
People claim that someone graduated from university is successful in every moment of life, while others disagree and feel that this situation is not valid at any time .This essay agrees that getting A university education and diploma cannot refer achievement of individuals whatever they want to do.This essay agrees that having tertiary education always does not bring success.

Use a variety of complex and simple sentences

Some people think they newspapers are the best way to get news. However others believe that other media are better source of news. Discuss both views and give your own opinion.

These days, food days, food travels long distances before reaching consumers, and it is therefore believed that consuming locally grown food would bring about a number of economic and environmental benefits. Discuss the advantages and disadvantages?

Foreign visitors should pay more than local visitors for cultural and historical attractions. To what extent do you agree or disagree with this opinion?

The differences between countries are becoming less and less evident, as people all over the world wear the same fashions, use the same brands, have similar eating habits and watch the same TV channels. Do the advantages of this trend outweigh its disadvantages?

Some people think that the best way to succeed in life is to get a university education, while others disagree and say that it is no longer true nowadays. Discuss both views and give your own opinions.