Your recently visited a store and didn't like the customer service there. Write a complaint letter to the store manager and say -What was the issue there? -Why wasn't the staff helpful? -Suggest what can be done about it
Dear Sir/Madam,
I am writing to complain about the services I received
last
week when I visited your shop
at Kotara.
I have been a loyal customer of your shop
since 2012. Recently, I went to your shop
to purchase a microwave, but I waited for 10 minutes to get information regarding the new brand microwave. In addition
to that, the store was not clear and there were a lot of cartoons on the floor, which may cause injuries to shoppers. I asked the shop
assistant to provide me with the price of the materials I wanted to purchase, but he was hesitant to tell me the exact price. He was also
not polite when I requested him to advise me on the warranty of the microwave. Moreover
, he told me to send another shop
assistant who could provide full information about the material I wanted, but it took him more than an hour.
I would recommend you give special training to your shop
assistants in order to handle a customer in a good way. In addition
, I would greatly appreciate it if you could write me an apology letter as I have been shopping here for the last
10 years.
I am looking forward to hearing from you.
Yours faithfully, KoraSubmitted by ttesfalove on
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coherence cohesion
The letter is well-structured and includes clear paragraphs, but could benefit from a little more concise expression in parts to make the ideas stand out more clearly.
task achievement
Ensure that each issue and suggestion is explained logically and clearly. While the issues are outlined sufficiently, providing more specific examples or details can enhance the response further.
task achievement
The tone of the letter is formal and respectful, which is very appropriate for a complaint letter.
coherence cohesion
The logical structure of the letter is strong, making it easy to follow the sequence of issues and suggestions.
coherence cohesion
The greeting and closing are well-executed, creating a professional impression.
Use cohesive linking words accurately and appropriately
Linking words are very important in your essay.
To score effectively on your IELTS exam, you should make an effort to implement short concise sentences coupled with linking words.
Almost every sentence in your essay should have a linking word of some sort.
In fact, the only sentences that can omit linking words are your background sentence and thesis.
Linking word examples:
- firstly
- secondly
- thirdly
- in additional
- moreover
- also
- for example
- for instance
- therefore
- however
- although
- even though
- despite