Your recently visited a store and didn't like the customer service there. Write a complaint letter to the store manager and say -What was the issue there? -Why wasn't the staff helpful? -Suggest what can be done about it

#store #customer #service #complaint #manager #-what #-why #wasn #staff #-suggest

Dear Sir/Madam, I am writing to complain about the services I received

last

week when I visited your

shop

at Kotara. I have been a loyal customer of your

shop

since 2012. Recently, I went to your

shop

to purchase a microwave, but I waited for 10 minutes to get information regarding the new brand microwave.

In addition

to that, the store was not clear and there were a lot of cartoons on the floor, which may cause injuries to shoppers. I asked the

shop

assistant to provide me with the price of the materials I wanted to purchase, but he was hesitant to tell me the exact price. He was

also

not polite when I requested him to advise me on the warranty of the microwave.

Moreover

, he told me to send another

shop

assistant who could provide full information about the material I wanted, but it took him more than an hour. I would recommend you give special training to your

shop

assistants in order to handle a customer in a good way.

In addition

, I would greatly appreciate it if you could write me an apology letter as I have been shopping here for the

last

10 years. I am looking forward to hearing from you. Yours faithfully, Kora

Submitted by ttesfalove on Fri Aug 23 2024

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coherence cohesion

The letter is well-structured and includes clear paragraphs, but could benefit from a little more concise expression in parts to make the ideas stand out more clearly.

task achievement

Ensure that each issue and suggestion is explained logically and clearly. While the issues are outlined sufficiently, providing more specific examples or details can enhance the response further.

task achievement

The tone of the letter is formal and respectful, which is very appropriate for a complaint letter.

coherence cohesion

The logical structure of the letter is strong, making it easy to follow the sequence of issues and suggestions.

coherence cohesion

The greeting and closing are well-executed, creating a professional impression.

Use cohesive linking words accurately and appropriately

Linking words are very important in your essay.

To score effectively on your IELTS exam, you should make an effort to implement short concise sentences coupled with linking words.

Almost every sentence in your essay should have a linking word of some sort.

In fact, the only sentences that can omit linking words are your background sentence and thesis.

Linking word examples:

firstly
secondly
thirdly
in additional
moreover
also
for example
for instance
therefore
however
although
even though
despite

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4Linking words
meeting the goal of 7 or more
1Word repetition
meeting the goal of 3 or fewer
0Grammar mistakes
 

6 paragraphs

212 words

0123456789.0505

Overall Band Score

Coherence and Cohesion: 6.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 9.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 9.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 8.0

Complete response

Suitable writing tone

Appropriate word count

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Your recently visited a store and didn't like the customer service there. Write a complaint letter to the store manager and say -What was the issue there? -Why wasn't the staff helpful? -Suggest what can be done about it

Use cohesive linking words accurately and appropriately

Parents should spend more time with their children helping them with their homework. Do you agree or disagree?

Some people say that in order to be happy, you must have a job you love doing. Others say that other factors are more important Do you think that people can only be happy if they have a job they really enjoy?

It is important for all towns and cities to have large public outdoor places like squares and parks. To what extent do you agree or disagree with this statement?

In some countries, more and more people are becoming interested in finding out about the history of the house or building they live in. What are the reasons for this? How can people research this?

People in many countries spend more and more time far away from their families. Why does this happen and what effects will it have on them and their families?