You are the manager of a restaurant that has received a letter of complaint about poor service from a member of your staff. write a letter of apology to the person who complained. In your letter, say how sorry you are that the person has had a poor experience explain what action has been taken against the staff member offer a free meal for four at the restaurant as a gesture of goodwill.

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Dear Sir or Madam, I am writing regarding an issue that you faced a couple of days ago

due to

the shamed service by the staff members of the restaurant. I am the manager of the store and am extremely sorry about the inconvenience that you suffered. I talked to the whole staff and came to know that your food was served by Raman, whom I recently hired. He has a good experience but is impatient which is not worthwhile for a server.

Moreover

, I have expelled him from the front-line service and put him in the under-training zone. I will

also

look after his work. He will only be back to business until he completes all the tasks ideally.

Besides

I would like you to accept a free meal from the restaurant as a gesture and cover your loss. Customer satisfaction is our first priority. I would like to hear from you. Yours faithfully. Harpreet Kaur.

Submitted by harpreet291kaur on Fri Aug 30 2024

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suitable writing tone

Try to use a more formal tone by choosing words like 'regrettable' instead of 'shamed' and 'unacceptable' instead of 'not worthwhile'.

complete response

Providing a more detailed explanation of the actions taken to ensure this issue does not recur could further strengthen your response.

complete response

The letter clearly apologizes for the poor experience right from the start.

logical structure

The structure is logical and easy to follow, making the letter cohesive and comprehensible.

single idea per paragraph

Each paragraph focuses on a single idea, aiding in clarity.

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4Linking words
meeting the goal of 7 or more
0Word repetition
meeting the goal of 3 or fewer
0Grammar mistakes
 

8 paragraphs

157 words

0123456789.0505

Overall Band Score

Coherence and Cohesion: 7.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 9.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 9.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 7.0

Complete response

Suitable writing tone

Appropriate word count

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