You are the manager of a restaurant that has received a letter of complaint about poor service from a member of your staff. write a letter of apology to the person who complained. In your letter, say how sorry you are that the person has had a poor experience explain what action has been taken against the staff member offer a free meal for four at the restaurant as a gesture of goodwill.
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Dear Sir or Madam,
I am writing regarding an issue that you faced a couple of days ago
due to
the shamed service by the staff members of the restaurant.
I am the manager of the store and am extremely sorry about the inconvenience that you suffered. I talked to the whole staff and came to know that your food was served by Raman, whom I recently hired. He has a good experience but is impatient which is not worthwhile for a server.
Moreover
, I have expelled him from the front-line service and put him in the under-training zone. I will also
look after his work. He will only be back to business until he completes all the tasks ideally.
Besides
I would like you to accept a free meal from the restaurant as a gesture and cover your loss. Customer satisfaction is our first priority.
I would like to hear from you.
Yours faithfully.
Harpreet Kaur.Submitted by harpreet291kaur on
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suitable writing tone
Try to use a more formal tone by choosing words like 'regrettable' instead of 'shamed' and 'unacceptable' instead of 'not worthwhile'.
complete response
Providing a more detailed explanation of the actions taken to ensure this issue does not recur could further strengthen your response.
complete response
The letter clearly apologizes for the poor experience right from the start.
logical structure
The structure is logical and easy to follow, making the letter cohesive and comprehensible.
single idea per paragraph
Each paragraph focuses on a single idea, aiding in clarity.