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Band 6.5

The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010. Summarise the information by selecting and reporting the main features and make comparisons where relevant.

The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010. Summarise the information by selecting and reporting the main features and make comparisons where relevant.
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The pie charts above depict information about
a
Correct article usage
the
show examples
 result of
survey
Add an article
a survey
the survey
show examples
 that was spread to customers and filled in the rated of
hotel's
Correct article usage
the hotel's
show examples
 customer service.
This
Linking Words
 questionnaire was used in two different years, in 2005 and 2015.
Overall
Linking Words
, it can be seen that in 2005,
people
Use synonyms
feel
Wrong verb form
felt
show examples
 more satisfied
while
Linking Words
 in 2010,
people
Use synonyms
tend
Wrong verb form
tended
show examples
 to choose
good
Correct article usage
a good
show examples
 experience.
First,
Linking Words
in 2005, nearly half of the pie chart was dominated
with
Change preposition
by
show examples
 customers who
feel
Wrong verb form
felt
show examples
 satisfied with hotel services. Meanwhile, in 2010, only 17 per
cent
Use synonyms
 of
people
Use synonyms
 who feel satisfied.
On the other hand
Linking Words
, 21 per
cent
Use synonyms
 of hotel visitors
who
Correct pronoun usage
apply
show examples
marked poor of its services. The percentage
was
Verb problem
apply
show examples
continuously
decrease
Wrong verb form
decreased
show examples
 to 12 per
cent
Use synonyms
with
Change preposition
in
show examples
same
Change the article
the same
show examples
 category. After that, there were as many as 15 per
cent
Use synonyms
 of
people
Use synonyms
 who
gave
Verb problem
were
show examples
mark
Wrong verb form
marked
show examples
very
Change preposition
as very
show examples
 poor. In different years, the proportion constantly downward to around 4 per
cent
Use synonyms
. Afterwards, in 2005, the
good
Fix the agreement mistake
goods
show examples
 category earned around 14 per
cent
Use synonyms
.
Besides
Linking Words
, the number steadily up until reached 39 per
cent
Use synonyms
.
Last
Linking Words
 category, beforehand, the percentage of excellent was just about 5 per
cent
Use synonyms
.
However
Linking Words
, the number was changed
at
Change preposition
to
show examples
 approximately 28 per
cent
Use synonyms
.

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Vocabulary: Replace the words people, cent with synonyms.
▼
Vocabulary: Rephrase the word "information" in your introduction.
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Vocabulary: The word "charts" was used 2 times.
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Vocabulary: The word "percentage" was used 2 times.
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Vocabulary: The word "about" was used 2 times.
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Vocabulary: The word "around" was used 2 times.
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Topic Vocabulary:
  • customer service
  • questionnaire
  • survey
  • respondents
  • rating scale
  • hospitality
  • customer satisfaction
  • comparison
  • data
  • trends
  • improvement
  • deterioration
  • feedback
  • service areas
  • hospitality industry
  • guest experience
  • satisfaction level
  • to rate
  • significant
  • frequency
  • percentage
  • chart
  • bar graph
  • pie chart
  • analysis
  • conclusion
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