The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010. Summarise the information by selecting and reporting the main features and make comparisons where relevant. You should write at least 150 words.

The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010.

Summarise the information by selecting and reporting the main features and make comparisons where relevant.

You should write at least 150 words.
The pie charts above depict information about
a
Correct article usage
the
show examples
result of
survey
Add an article
a survey
the survey
show examples
that was spread to customers and filled in the rated of
hotel's
Correct article usage
the hotel's
show examples
customer service.
This
questionnaire was used in two different years, in 2005 and 2015.
Overall
, it can be seen that in 2005,
people
feel
Wrong verb form
felt
show examples
more satisfied
while
in 2010,
people
tend
Wrong verb form
tended
show examples
to choose
good
Correct article usage
a good
show examples
experience.
First,
in 2005, nearly half of the pie chart was dominated
with
Change preposition
by
show examples
customers who
feel
Wrong verb form
felt
show examples
satisfied with hotel services. Meanwhile, in 2010, only 17 per
cent
of
people
who feel satisfied.
On the other hand
, 21 per
cent
of hotel visitors
who
Correct pronoun usage
apply
show examples
marked poor of its services. The percentage
was
Verb problem
apply
show examples
continuously
decrease
Wrong verb form
decreased
show examples
to 12 per
cent
with
Change preposition
in
show examples
same
Change the article
the same
show examples
category. After that, there were as many as 15 per
cent
of
people
who
gave
Verb problem
were
show examples
mark
Wrong verb form
marked
show examples
very
Change preposition
as very
show examples
poor. In different years, the proportion constantly downward to around 4 per
cent
. Afterwards, in 2005, the
good
Fix the agreement mistake
goods
show examples
category earned around 14 per
cent
.
Besides
, the number steadily up until reached 39 per
cent
.
Last
category, beforehand, the percentage of excellent was just about 5 per
cent
.
However
, the number was changed
at
Change preposition
to
show examples
approximately 28 per
cent
.
Submitted by wishmeluck  on

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Vocabulary: Replace the words people, cent with synonyms.
Vocabulary: Rephrase the word "information" in your introduction.
Vocabulary: The word "charts" was used 2 times.
Vocabulary: The word "percentage" was used 2 times.
Vocabulary: The word "about" was used 2 times.
Vocabulary: The word "around" was used 2 times.
Topic Vocabulary:
  • customer service
  • questionnaire
  • survey
  • respondents
  • rating scale
  • hospitality
  • customer satisfaction
  • comparison
  • data
  • trends
  • improvement
  • deterioration
  • feedback
  • service areas
  • hospitality industry
  • guest experience
  • satisfaction level
  • to rate
  • significant
  • frequency
  • percentage
  • chart
  • bar graph
  • pie chart
  • analysis
  • conclusion
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