IELTS Writing Correction Service
Writing Samples
Band 5.5

You recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken. Write a letter to the shop manager. In your letter: ●Describe the problem with the equipment ●Explain what happened when you phoned the shop ●Say what you would like the manager to do

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Dear Sir/Madam, I am writing
this
Linking Words
 letter to
shop's
Correct article usage
the shop's
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 manager about the problem
relatd
Correct your spelling
related
 to the kitchen
euipment
Correct your spelling
equipment
 purchased. My name is Lisa, and I bought a brand new-Microwave from your shop 3
week
Change to a plural noun
weeks
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 ago. The door of
microwave
Correct article usage
the microwave
show examples
 is not open and I think something
Add a missing verb
is broken
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broken
Wrong verb form
broke
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 during transportation.
Besides
Linking Words
, its touchpad is not working. I
decribed
Correct your spelling
described
 the whole issue to your employees through phone conversations. He assured me that he will
sent
Change the verb form
send
be sent
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 someone to repair it. But unfortunately, two weeks have passed , and they have not provided me with any assistance. I never expected
this
Linking Words
 kind of service from
reputed
Add an article
a reputed
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 shop. I request you to look
after
Linking Words
this
Linking Words
 matter by yourself and make some amendments to it.
Firstly
Linking Words
, please send me someone to repair it at its earliest.
Secondly
Linking Words
, if it still not working, replace it with
new
Correct article usage
a new
show examples
 Microwave, I want to have a full refund of it. I hope you will consider my suggestions. Yours faithfully, Smith

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logical structure
Ensure coherence by making sure each paragraph focuses on a single clear idea. The paragraph about the issue when contacting the store needs more clarity.
single idea per paragraph
Try to organize ideas better by clearly separating different points into separate paragraphs, such as issues with the equipment, the phone call experience, and what you expect from the manager.
complete response
The letter addresses all parts of the task, including describing the problem, the phone call experience, and desired actions from the manager.
greeting and closing
The greeting and closing of the letter are appropriate and show proper formal letter conventions.
suitable writing tone
The tone of the letter is suitably formal and polite, aligning with the context of addressing a shop manager about a service issue.
Topic Vocabulary:
  • equipment
  • malfunction
  • defective
  • purchase
  • receipt
  • customer service
  • assistance
  • resolve
  • issue
  • compensation
  • refund
  • replacement
  • repair
  • escalate
  • inconvenience
  • prompt response
  • action taken
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