You bought a TV a week ago but when you got home you discovered it did not work properly. You called customer service to report the problem but you have not yet received any help. Write a letter to the company and in your letter: a) introduce yourself b) explain the problem c) and state what action you would like from the company

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Dear Manager, I would like to raise a complaint regarding a TV that I purchased from your company

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week. My name is Zalak Vyas, and I live in Toronto. Your company has a branch for electronic items on Yonge Street. On February 23, 2025, I purchased a 65-inch Sony Smart TV from your store. Before making the purchase, I tested the TV in-store, and it was working perfectly.

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, after bringing it home and setting it up, the screen suddenly went black in the middle of a show. I attempted to restart it multiple times, but unfortunately, the

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persisted.

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, the next day, I contacted your customer service department, and they advised me to send an email with detailed information about the

issue

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. I immediately followed their instructions and sent an email, yet I have not received any response, even after two days. I kindly request you to address

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issue

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promptly and either provide me with a replacement or

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a full refund if the problem cannot be resolved. Your immediate attention to

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matter would be greatly appreciated. Kind regards, Zalak Vyas

zalakvyas17698Thu Feb 06 2025

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Task Achievement

Consider adding a subject line or reference number for clearer communication regarding your complaint.

Coherence and Cohesion

The flow between paragraphs is good, but try to consolidate information in the paragraphs about contacting customer service for better clarity.

Task Achievement

You introduced yourself clearly and provided specific details about your purchase, which enhances the effectiveness of your complaint.

Coherence and Cohesion

The structure of your letter is logical, and you maintained a polite tone throughout, which is commendable.

Structure your letter

A letter needs to be written using a proper format, including the following:

A greeting (Dear sir/madam, Dear John, Dear Mr. Smith)
The main body (consisting of paragraphs for each part of the letter)
A closing (Yours sincerely, Yours faithfully, Best wishes, Kind regards, Love)

When writing a letter as part of the IELTS General Training Writing Task 1, it is important to include the bullet points presented to you in the question.

All three bullet points need to be presented. And remember that some bullet points contain more than one element. So, make sure to watch for ‘and’ and plurals.

Discover more tips in The Ultimate Guide to Get a Target Band Score of 7+ »— a book that's free for 🚀 Premium users.

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meeting the goal of 7 or more
1
Word repetition
meeting the goal of 3 or fewer
0
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 8.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 9.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 9.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 8.0

Complete response

Suitable writing tone

Appropriate word count

9 paragraphs

186 words

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Structure your letter

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Fewer and fewer people today write by hand using a pen, pencil or brush. (# typing) What are the reasons for this? Is the decline in writing by hand a positive or negative development?

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