You ordered an item from an online shop three weeks ago. The shop said you would get the item two days later but you have not received it yet. Last week you sent an email about the situation to the shop, but you did not receive a reply. Write a letter to the manager. In your letter explain the situation complain about the bad service ask for immediate delivery of your order or your money back

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Dear Sir or Madam, I am writing to express my dissatisfaction with the service received by your store staff despite having a continuous communication with the sales representative.

Firstly

Linking Words

, I visited your store to purchase a microwave probably 3 weeks ago. Unfortunately, it was out of stock at that time and one of your employees said that an online order could be made and informed me that it would be delivered to my home within a week.

Thus

Linking Words

I agreed to it.

Secondly

Linking Words

, after one and half weeks, I called at customer service number to enquire about it and the contact person was unable to track the order under my email, it was a very overwhelming situation for me. Immediately, I phoned your shop and the receptionist assured me that she would look into

this

Linking Words

matter and get back to me. At

last

Linking Words

, I would really appreciate, it if you could take prompt action to come up with a resolution. In case home delivery is not possible,

then

Linking Words

I can drive down to the shop for the pick up of my order.

Otherwise

Linking Words

, Please grant me a full refund as I have not received the product since I bought it. Looking forward to hearing back at your earliest convenience with a pragmatic solution. Yours faithfully, Mehak

mehakpreet1618Thu Feb 27 2025

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task achievement

Consider providing a specific date or time frame for when you expect the delivery or a response. This can clarify your expectations.

coherence and cohesion

Ensure that each paragraph focuses on a single clear idea to improve clarity.

task achievement

The letter maintains a polite and formal tone throughout, which is suitable for a complaint letter.

coherence and cohesion

The structure of the letter is generally clear, with an introduction, explanation, and conclusion.

7
Linking words
meeting the goal of 7 or more
0
Word repetition
meeting the goal of 3 or fewer
0
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 6.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 9.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 9.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 7.0

Complete response

Suitable writing tone

Appropriate word count

8 paragraphs

216 words

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