You bought a TV a week ago but when you got home you discovered it was not working properly. You called customer service to report the problem but you have not received any help. Write a letter to the company and in your letter 1. Introduce yourself 2. Explain the problem 3. State what action you would like from the company

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Respected Sir, I am writing

this

Linking Words

letter to complain about the faulty television I bought from your company

last

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week. I

also

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contacted your authorized customer service to report the issue immediately after installation but of no use. Sir, I have been utilizing other electronic products of your company for which I never had any problems. I was very much assured regarding the quality of your products.

Moreover

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, I was convinced to buy the smart technology LED TV, having model number ABCMO1234, only after it was recommended by the salesperson present in your showroom at that time on 22nd May.

However

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, I reported to your service centre twice within a week, but I am afraid to inform you that they were unable to fix the issue I am facing with my home wireless network. Without internet connectivity, I will be unable to utilize most of the smart features the model offers. I am exceedingly displeased with both the quality of the product

as well as

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the poor service I have received ever since. I hope

this

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problem will be resolved promptly. I expect to receive a replacement TV or have my current TV repaired but only if it could be fixed within a day. I look forward to hearing back from you immediately. Yours faithfully, Rubina Gill

msrubinagillThu Apr 03 2025

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coherence cohesion

Consider organizing your content more clearly with distinct paragraphs for each point, which will enhance readability.

task achievement

Ensure all points are fully elaborated to strengthen your argument, particularly in describing the problem.

task achievement

The tone of the letter is appropriate and formal, which is suitable for a complaint letter.

coherence cohesion

You have provided specific details about the product, its model number, and the timeline of events, which strengthens your complaint.

6
Linking words
meeting the goal of 7 or more
0
Word repetition
meeting the goal of 3 or fewer
0
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 6.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 9.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 9.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 7.0

Complete response

Suitable writing tone

Appropriate word count

8 paragraphs

217 words

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