You are a manager of a restaurant that has received a letter of complaint about poor service from a member of your staff. Write a letter of apology to the person who has complained.

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Dear Sir or Madam, I hope

this

Linking Words

letter finds you well. I sincerely apologize for the poor service from a member of our staff. I recognize that his actions have caused inconvenience, and I am truly sorry for any negative impact they may have had on you. We take full responsibility for our actions, and I want to assure you that

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behaviour does not reflect our restaurant’s image. I understand the importance of the client’s wish, and I deeply regret our staff member’s lapse in judgment. I want to emphasize that I am not attempting to justify his actions; rather, I aim to provide clarity on the situation. I am committed to taking immediate steps to prevent similar incidents in the future. Let me offer you a free dinner for your family or a group of four people. I understand the importance of good service, and I am dedicated to making amends and rebuilding trust. If there is anything else we can do to make amends, please do not hesitate to let us know. I am open to any suggestions you may have, and I am willing to take additional steps to rectify the situation. Thank you for taking the time to read my letter, and I appreciate your understanding. Warm regards, John Smith

Teo HalimovSat Apr 19 2025

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task achievement

Consider providing a more detailed explanation of what specific steps will be taken to improve service in the future. This could enhance the assurance given to the recipient.

coherence and cohesion

Be cautious about overly apologizing; while it's important to express regret, ensure that the letter remains professional and focused on solutions.

task achievement

The letter is polite and expresses sincere apologies effectively.

coherence and cohesion

The structure is clear, with a distinct introduction, body, and conclusion, making it easy to follow.

Use cohesive linking words accurately and appropriately

Linking words are very important in your essay.

To score effectively on your IELTS exam, you should make an effort to implement short concise sentences coupled with linking words.

Almost every sentence in your essay should have a linking word of some sort.

In fact, the only sentences that can omit linking words are your background sentence and thesis.

Linking word examples:

firstly
secondly
thirdly
in additional
moreover
also
for example
for instance
therefore
however
although
even though
despite

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1
Linking words
meeting the goal of 7 or more
0
Word repetition
meeting the goal of 3 or fewer
0
Grammar mistakes
detected issues

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Overall Band Score

Coherence and Cohesion: 4.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 9.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 9.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 8.0

Complete response

Suitable writing tone

Appropriate word count

7 paragraphs

215 words

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You are a manager of a restaurant that has received a letter of complaint about poor service from a member of your staff. Write a letter of apology to the person who has complained.

Use cohesive linking words accurately and appropriately

Some companies prefer people to work in the office, while others facilitate their employees to work from home. Discuss both sides and give your opinion.

Some people think that when recruiting, companies should aim to take on people who are innovative and able to work independently while others considered they should recruit people who are able to work in a team and follow instructions. Discuss both views.

Some people believe that it is better to educate boys and girls in separate schools. Others, however, think that boys and girls benefit more from attending mixed schools. Discuss both these views and give your own opinion

Nowadays, a growing number of people with health problems are trying alternative medicines and treatments instead of visiting their usual doctor. Do you think this is a positive or a negative development?

Caring for children is probably the most important job in any society.because of the mothers and fathers should be required to take a course that is specialized for preparing to be good parents.