IELTS Writing Correction Service
Writing Samples
Band 4.5

You recently buy a brand new air conditioning from an, but upon receiving it, you noticed some issues with the product service. Write a complaint letter to the customer service department of the retailer, outlining the problem you have encountered and requesting a resolution.

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Dear Sir, Hope you are doing well. I am writing
this
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 letter to complain regarding the air conditioning which
i
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I
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 purchased recently from your
store
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. Actually
last
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weak
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week
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i
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I
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 visited
to
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apply
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your
store
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 and saw various types of
A.
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A.C.
C
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 and
i
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I
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 bought
Sony
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the Sony
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 brand A.
C
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. It was working properly when
i
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I
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 was in
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store
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the store
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. After one day
i
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I
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 received the delivery of it at my home. When
i
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I
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 set up the
A.
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A.C.
C
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 on my wall
i
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I
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 saw there were some dents over the A.
C
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 .
Moreover
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, the remote of it is not functioning well.
Lastly
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, it does not cool the room
more
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for more
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 than 2 hours. I have tried to call your
store
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 staff but
i
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I
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 did not receive any response yet. I was wondering if you could replace the
A.
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A.C.
C
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 with
new
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a new
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 one or give me
refund
Add an article
a refund
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 . if you have any
question
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questions
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than
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then
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 you can call
to
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apply
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me at my given number.
i
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I
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 hope you will contemplate my situation. yours faithfully,
yyzz
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YYZ
,

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task response
Add more details about the store visit and the purchase process to enhance the task response.
coherence and cohesion
Ensure a clear structure by separating different issues into distinct paragraphs.
coherence and cohesion
Use proper capitalization at the beginning of sentences and names (e.g., 'I', 'Sony') to improve overall clarity and professionalism.
task response
End with a more polite closing statement to align with a suitable writing tone.
task response
The writer clearly states the issues encountered with the product, which is important for clarity.
task response
The letter has a friendly and polite tone, which is favorable for a complaint letter.
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