you bought a piece of furniture from a store in another town recently. there is a problem with the item you purchased. write a letter to the store manager. in your letter Explain the details of your purchase. Describe the problem that you have with it suggest what can be done about it. Dear Sir or Madam,

Dear Sir or Madam, I am writing to express my disappointment regarding a damaged item I recently purchased from your store. On the 2nd of October, I bought an armchair (Item No. XSD213I) from your Milan branch, with a delivery promise of within five working days. I was informed that I could report any issues within two weeks of the delivery date for a refund or replacement. Unfortunately, when the item arrived, it was in poor condition. The fabric on both armrests was torn and hanging loose, and the

overall

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packaging appeared mishandled.

This

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was surprising, as I have previously ordered furniture from your store and always received items in excellent condition. In light of

this

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, I kindly request a full refund in accordance with your return policy. I would

also

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suggest reviewing your delivery procedures and ensuring that staff are properly trained to handle items with care, maintaining the high standards your company is known for. Thank you for your attention to

this

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matter. I look forward to your prompt response. Yours faithfully, Ham Jam

dr.waffa1459Thu May 15 2025

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Task Achievement

Consider adding a more detailed description of the armchair, such as the color and design, to enhance your letter further.

Coherence and Cohesion

To improve coherence, make sure each paragraph flows smoothly into the next, perhaps by using transitional phrases.

Task Achievement

The letter maintains a polite and formal tone, making it appropriate for a complaint.

Coherence and Cohesion

Your letter is structured well with clear paragraphs for each main idea, which aids the reader's understanding.

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3
Linking words
meeting the goal of 7 or more
0
Word repetition
meeting the goal of 3 or fewer
0
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 7.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 9.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 9.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 8.0

Complete response

Suitable writing tone

Appropriate word count

8 paragraphs

176 words

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People remember special gifts or presents that they have received. Why or why not? Do you agree or disagree? Use specific reasons and examples to support your answer.

You are planning to take a vacation. Write a letter to a friend. In your letter: Describe the vacation spot you have chosen Explain how you plan to spend your time there Invite your friend to join you on your vacation.

Some people believe that it is possible for a country to be economically successful and have a clean environment. Others argue that these two aims are not compatible. Discuss both views and give your opinion.

In many countries nowadays, consumers can go to a supermarket and buy food produced all over the world. Do you think this is a positive or negative development.