You recently travelled by train on a long journey and you experienced various problems. Write a letter to the train company’s head office. In your letter, give the details of your journey, including the date, time and where you sat explain the problems that happened and express your dissatisfaction ask about what action will be taken to improve the service

Dear Sir or Madam I am writing to express my dissatisfaction with your train service that I used on 15th May 2025 when I was travelling from Montreal to Ottawa. During my

journey

Add a comma

journey,

show examples

I faced several issues that made my travelling experience extremely unpleasant.

Firstly

Linking Words

, the train was supposed to arrive at 3:00 pm but it was

dealayed

Correct your spelling

delayed

two hours,

as a

Linking Words

result

Add the comma(s)

result,

show examples

I wasted

substantial

Add an article

a substantial

show examples

amount of my time waiting. if your team would have

reach

Change the verb form

reached

show examples

out to their travellers and informed

about

Correct pronoun usage

them about

show examples

the delay It would have helped me to replan my schedule.

Secondly

Linking Words

, when

Change the capitalization

show examples

reached my

alloted

Correct your spelling

allotted

allocated

seat G-50 I noticed that my seating area was unclean

Linking Words

this

Correct pronoun usage

which

show examples

compounded my issue.

Thirdly

Linking Words

, when I brought

this

Linking Words

matter to your staff they were

unproffesional

Correct your spelling

unprofessional

and did not provide any

assitance

Correct your spelling

assistance

Finally

Linking Words

, I am dissatisfied with the substandard service that I received and I would appreciate it if you could take

Correct article usage

the neccesary

show examples

neccesary

Correct your spelling

necessary

measures to improve your service by

estabhilishing

Correct your spelling

establishing

traning

Correct your spelling

training

program for your staff and

enchaning

Correct your spelling

enchanting

enhancing

your

train

Replace the word

training

show examples

schedulling

Correct your spelling

scheduling

. I look forward to your prompt action to resolve

this

Linking Words

matter. Yours

sincerly

Correct your spelling

sincerely

, John Doe

apexavaru5Wed May 21 2025

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coherence and cohesion

Make sure to check spellings and grammar, like 'delayed' and 'professional'.

coherence and cohesion

Try to separate different points more clearly into paragraphs.

task achievement

Be more polite in your tone when expressing dissatisfaction. Use phrases like 'I would appreciate' instead of 'I am dissatisfied'.

task achievement

You provided specific details about your journey, such as the date and seat number.

task achievement

You clearly listed the problems you faced during the trip.

The Closing

The style of the letter determine how you have to close it.

Check out the suggested closing sentences for each type of letter in the General IELTS Test. The closing sentence should be the last sentence of your letter.

Formal style (To someone you have not met, whose name you don’t know)

Yours faithfully,

Semi-formal (To someone you may or may not have met, whose last name you know)

Yours sincerely,

Informal (To someone you know well, whose first name you know and use)

Best regards,
Warm wishes,

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6
Linking words
meeting the goal of 7 or more
0
Word repetition
meeting the goal of 3 or fewer
19
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 5.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 4.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 4.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 5.0

Complete response

Suitable writing tone

Appropriate word count

8 paragraphs

187 words

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The Closing

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Some people think that marketing and advertising is useless because people buy their products from some shops which have good quality of services and products. Do you agree or disagree?

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Some people think that a sense of competition in children should be encouraged. Others believe that children who are taught to cooperate rather than compete become more useful adults. Discuss both these views and give your own opinion.