You have been experiencing problems with your internet service, such as slow speed or frequent disconnections. Write a letter to the internet service provider to complain about the issue. In your letter: - describe the problems you are facing with the internet service, - explain how these problems are affecting your daily activities, - request immediate action to fix the issue or offer compensation.

Dear STC, I'm writing you
this
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complaint
,
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because I have been facing some difficulties with my
internet
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.  It keeps disconnecting from my devices, and when it does connect, the bars show on top of my screen with no actual service. I had to go to a nearby coffee shop to be able to send you
this
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letter. I
desperatley
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desperately
need it fixed, I own a startup
bussiness
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business
, so my team, heavily, relies on me to be there 24/7. We meet up via
teams
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team
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online meetings. I'm
also
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a mother of two, the
internet
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is very important for both of my kids, one is at college
while
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the other is at 7th grade. They both rely on the
internet
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to be able to submit their
homework's
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homework
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online, they
also
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have tests that are done from home. I'd be
the
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apply
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most appreciative if you could send someone from your  -IT team- in today, to fix the problems and check if it's from the
internet
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or our
lan
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LAN
cable.
Senceirly
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Sincerely
, Rana

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coherence and cohesion
Try to organize your ideas clearly. Each paragraph should focus on one main idea. This will help the reader follow your thoughts better.
task achievement
Make sure to check your spelling and grammar. Small mistakes can affect how your message is understood.
task achievement
Consider being a bit more polite in your request. Phrases like 'I would appreciate' can help show respect.
task achievement
You explained how the internet issues affect your work and family well. This gives a strong reason for your complaint.
coherence and cohesion
Your opening and closing show a good structure. You greet the reader and sign off nicely, which is important in a letter.

The Closing

The style of the letter determine how you have to close it.

Check out the suggested closing sentences for each type of letter in the General IELTS Test. The closing sentence should be the last sentence of your letter.

Formal style (To someone you have not met, whose name you don’t know)

  • Yours faithfully,

Semi-formal (To someone you may or may not have met, whose last name you know)

  • Yours sincerely,

Informal (To someone you know well, whose first name you know and use)

  • Best regards,
  • Warm wishes,

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