You recently bought some train tickets for a journey a week in advance. When you went to the station to catch the train, you were told you could not use the tickets and the staff were very unhelpful to you. Write a letter to the train company. In your letter: Describe the problem you had with the tickets Say why were unhappy with the staff Suggest what action the train company should take

Dear Sir or Madam, I'm writing

this

Linking Words

letter to draw your attention with regard to the

tickets

Use synonyms

was

Unnecessary verb

apply

show examples

I bought 2 weeks ago, please allow me to explain. Principally, I

was

Unnecessary verb

apply

show examples

purchased two train

tickets

Use synonyms

destination Canada to Swiss,

Linking Words

that

Correct pronoun usage

which

show examples

is my vacation with my wife, but

I'm facing

Wrong verb form

I faced

show examples

an accident when I arrived at the station to catch the train,

unfortunately

Add a comma

unfortunately,

show examples

the

tickets

Use synonyms

were not able to

use

Verb problem

be on

show examples

our journey

Furthermore

Linking Words

, I was

dissapointed

Correct your spelling

disappointed

with your employee

due to

Linking Words

not being able to provide detailed information for passenger

hence

Linking Words

, these accident causing my journey

cancled

Correct your spelling

cancelled

and my wife

dissapointed

Correct your spelling

disappointed

besides

Linking Words

, I

also

Linking Words

had loss two

tickets

Use synonyms

because there is

misunderstanding

Add an article

a misunderstanding

show examples

For

Change preposition

show examples

avoid

dissapointing

Correct your spelling

disappointing

the

pessangers

Correct your spelling

passengers

, I hope you take the

actions

Fix the agreement mistake

action

show examples

for

Change preposition

show examples

this

Linking Words

metter

Correct your spelling

matter

and remind your staff

propelry

Correct your spelling

properly

services

Wrong verb form

service

show examples

the customer.

Last

Linking Words

I'm

Correct your spelling

I'd

show examples

really appreciate

Correct pronoun usage

it if

show examples

you replace the

tickets

Use synonyms

for us with

same

Change the article

the same

show examples

destination. Regards. Zki

Arni AqlinaThu Jun 19 2025

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task achievement

Make sure to explain the problem clearly and in detail. Use specific examples to show your experience.

coherence and cohesion

Use clearer structure by separating ideas into paragraphs. Each paragraph should have one main idea.

coherence and cohesion

Check your grammar and spelling. This will help your message be clearer and more professional.

task achievement

You clearly expressed your dissatisfaction with the staff's help.

task achievement

You mentioned the problem with the tickets, which is important for the company to know.

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8
Linking words
meeting the goal of 7 or more
1
Word repetition
meeting the goal of 3 or fewer
21
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 5.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 4.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 4.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 5.0

Complete response

Suitable writing tone

Appropriate word count

7 paragraphs

150 words

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Topic Vocabulary:

disappointed
inconvenience
frustrated
incompetent
unhelpful
inconsiderate
ruined
compensation
refund
apology
reimbursement
improvement

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