You have just received a credit card statement from your bank. The statement lists a number of expensive purchases that you are sure you did not make. Write a letter to the bank manager. In the letter: • Introduce yourself. • Explain that you did not buy the items listed. – I am on vacation • Say what you would like the bank to do to fix the problem.- investigate the case/send revised credit card statement

Dear Sir/Madam, My name is Heta Arora. I have been your bank's customer for four years. I am writing

this

Linking Words

letter to inform you regarding

expensive

Correct article usage

the expensive

show examples

purchases made , which are shown on my credit card statement. In the statement, I have found a few luxurious items purchased from various online platforms, with the utmost expensive ones being purses, perfumes and watches. Currently, I am out of town for three weeks

due to

Linking Words

our family function , so I will not be able to connect bank representative

Punctuation problem

apply

show examples

personally. On

this

Linking Words

basis, I would like you to look into seriously to investigating the problem as I have not made any authorisation prior to these transactions. Thereby, I have attached the necessary details of my account , which might help you reach a solution. I appreciate your understanding

Linking Words

Punctuation problem

. therefore

show examples

therefore

Fix capitalization

Therefore

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, kindly revise the statement after resolving the issue , and I would be grateful if you could process

this

Linking Words

request at your earliest convenience. Thank you so much for your time and support. Yours faithfully, Heta Arora

patelashun

Jul 12, 2025

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task response

Make sure to clearly specify your request in the beginning of the letter to ensure the bank understands your issue right away.

coherence and cohesion

Try to use a clearer structure and separate each point more distinctly to improve the flow of ideas.

coherence and cohesion

Be careful with minor grammatical errors and phrasing to ensure clarity in your message.

positive

Your tone is polite and respectful, which is great for this type of letter.

positive

You provided sufficient details to help the bank understand your situation.

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3
Linking words
meeting the goal of 7 or more
0
Word repetition
meeting the goal of 3 or fewer
4
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 7.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 6.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 6.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 7.0

Complete response

Suitable writing tone

Appropriate word count

8 paragraphs

174 words

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