IELTS Writing Correction Service
Writing Samples
Band 4.5

You recently stayed at a hotel and had a problem there. Write an email to the manager and describe how the receptionist helped to fix the problem quickly. Include the following in your letter: * Describe the Problem * How did the receptionist help you? * Suggest some solution regarding this problem.

Dear Air or Madam, I am writing to share my experience
on
Change preposition
of
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 my recent stay at your hotel
-
Punctuation problem
,
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 The King's Hotel
on
Punctuation problem
, on
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 11 September
2025
Punctuation problem
2025,
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 to attend
conference
Correct article usage
a conference
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 nearby. I had
chose
Wrong verb form
chosen
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 your hotel based on its excellent service and facilities.
However
Linking Words
, I encountered
with
Change preposition
apply
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several issues.
Firstly
Linking Words
, the food
severed
Verb problem
served
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 was excessively oily and lacked freshness.
Secondly
Linking Words
,
malfunctioning
Correct article usage
the malfunctioning
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 of the air conditioning system of the room
which
Correct pronoun usage
apply
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impacts my experience. I complained about these issues to the receptionist. I really appreciate her friendly
behavior
Use the right word
behaviour
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 and calm nature. She not only provided me
Change preposition
with other
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other
Fix the agreement mistake
another
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 meal, but
also
Linking Words
 gave an extra discount on my next stay.
Therefore
Linking Words
, I would like to suggest that proper training should be provided by
the
Correct article usage
a
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well trained
Use the right word
well-trained
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 chief.
Moreover
Linking Words
, the air conditioning system should be checked by workers at regular intervals to reduce inconvenience. I truly hope you will look after my suggestions. I am looking forward to a positive experience during my next stay. Yours faithfully, Mansi Deswal

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structure
Break the letter into 3 parts: (1) the problem, (2) how the receptionist helped, (3) the fix you want. Use a new paragraph for each part.
format
Use a proper greeting like 'Dear Sir or Madam' and end with 'Yours faithfully' to fit a formal letter.
language
Look at the verbs and spellings: chose, served, encountered, the chef, air conditioning, regular intervals.
coherence
Use linking words to join ideas: First, Next, Also, Finally, to help the reader follow.
content
Be clear about what you want from the hotel, for example staff training and regular checks on the air conditioning.
tone
The letter is polite and shows thanks to the staff.
content
The writer states the problem and the help given by the receptionist.
format
The closing is appropriate for a formal letter.
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