You recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken. Write a letter to the shop manager. In your letter • describe the problem with the equipment • explain what happened when you phoned the shop • say what you would like the manager to do. You do NOT need to write any addresses. Begin your letter as follows: Dear sir or Madam,

Dear Sir or Madam, I am writing because the cooker I bought from your shop

last

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week did not work. One problem that I have encountered is the cooker not working. When I tried

use

Verb problem

to use

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it at home, it did not work. It does not cook rice

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although

Punctuation problem

, although

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the power supply is fine and nothing is wrong. When I called your shop to complain about the problem to a staff member. They just told me that " we will call you back after checking", but I did not receive any call

then

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. I would like you to change the cooker

with

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to

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a new one or give me a full refund. I still have the bill and warranty card. Thank you very much for your attention to

this

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matter. I hope

this

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problem can be solved quickly. Sincerely,