IELTS Writing Correction Service
Writing Samples
Band 4.5

You ordered an item from an online store and it has arrived damaged. Write a letter to the retailer to complain. In the letter: – Explain why you are unhappy – Request a refund – Make arrangements to return the damaged item

Dear Sir or Madam, I am writing
this
Linking Words
 letter
is
Verb problem
apply
show examples
to express my
dissatiscation
Correct your spelling
dissatisfaction
 about the product, which I had ordered online from your website. Recently, I had ordered
a I- phone
Use the right word
an iPhone
show examples
 17
which
Punctuation problem
, which
show examples
 I received after two months. I was very excited for
this
Linking Words
 phone
but
Punctuation problem
, but
show examples
unforunately
Correct your spelling
unfortunately
, it was
extremely
Correct article usage
an extremely
show examples
disappointed
Replace the word
disappointing
show examples
 moment because the colour of the phone was completely different from what I had decided
while
Linking Words
 ordering.
Furthermore
Linking Words
, I
recieved
Correct your spelling
received
 damage charging
cabel
Correct your spelling
cable
, which was unacceptable for anyone after paying
huge
Correct article usage
a huge
show examples
 amount. I tried to contact
with
Change preposition
apply
show examples
customer
serive
Correct your spelling
service
 but it went
unaswerable
Correct your spelling
unanswered
.
Thus
Linking Words
, I would appreciate
if
Correct pronoun usage
it if
show examples
 you could provide a full refund
including
Punctuation problem
, including
show examples
 delivery charges.
if
Fix capitalization
If
show examples
 needed, I am willing to provide the photographs as proof. It would be helpful if you could provide some details to obtain the return label to finish
this
Linking Words
 process as soon as possible. Alternatively, I could drop off at
your one of
Correct word order
one of your
show examples
 store locations with all the
orginal
Correct your spelling
original
 accessories. I look
forword
Correct your spelling
forward
 to your prompt
respond
Replace the word
response
show examples
. Thank you for your
condiseration
Correct your spelling
consideration
. Yours sincerely, Abdi

Unauthorized use and/or duplication of this material without express and written permission from this site's author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Writing9 with appropriate and specific direction to the original content.

task response
Explain steps clearly by adding order number, date, and item name so the store can act fast.
coherence
Split the letter into 3 short paragraphs: problem, request for refund, and how to return. Use one idea per paragraph.
grammar
Check and fix spelling and grammar, like 'dissatisfaction', 'unfortunately', and 'service'. It will help your tone and sense.
tone
Polite tone is kept for a request.
content
The letter asks for refund and gives a return option.
Topic Vocabulary:
  • I am writing to express my disappointment
  • I regret to inform you that
  • I am dissatisfied with the item I received
  • The item arrived damaged
  • The product is in unsatisfactory condition
  • I expected better quality
  • I would like to request a refund
  • I kindly ask for your assistance in resolving this matter
  • I would appreciate it if you could provide instructions
  • I suggest arranging a pick-up service
  • I expect a prompt response and resolution
  • I hope for a satisfactory outcome
What to do next:
Look at other essays: