Question: Write a letter to a company asking for a refund for something you bought from them online. In your letter: Describe the item you bought Outline what the problem is Explain why you want a refund You do NOT need to write any addresses. Begin your letter as follows: Dear Sir or Madam,

I am writing
this
Linking Words
letter to request a refund
about
Change preposition
for
show examples
the product that I purchased from your website
last
Linking Words
week. Please allow me to elaborate.
To begin
Linking Words
with, I purchased
Dell
Correct article usage
a Dell
show examples
yoga
Fix capitalization
Yoga
show examples
laptop
Use synonyms
from your online store, which was on
the
Correct article usage
apply
show examples
sale. I completed the
transcation
Correct your spelling
transaction
with my credit card
and
Punctuation problem
, and
show examples
the reference number is 0000T0306br. To be honest, it arrived within 5 days.
However
Linking Words
,
coincidentely
Correct your spelling
coincidentally
, my aunt had gifted me the same
laptop
Use synonyms
what
Correct word choice
that
show examples
i
Fix capitalization
I
show examples
ordered from your store. Now, I have two laptops in my hand and I will be
only using
Correct word order
using only
show examples
one at a time. Because of that, the extra
laptop
Use synonyms
will be in vain. So, I would like to have my refund for the
laptop
Use synonyms
that
i
Fix capitalization
I
show examples
purchased from your website. As , in the description it was mentioned that the product can be refunded
with in
Use the right word
within
show examples
14 days. So, I would expect my refund would be credited to my account. I am hoping to get a prompt response
for
Change preposition
from
show examples
you on
this
Linking Words
matter. Your sincerely, Harshi

Unauthorized use and/or duplication of this material without express and written permission from this site's author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Writing9 with appropriate and specific direction to the original content.

task response
Make your letter clear to the point. Put the three main points in order: item, fault, refund. Start with Dear Sir or Madam, and end with Yours sincerely. Keep the tone polite and formal. Check spelling and use capital I.
coherence and cohesion
Make the link from one idea to the next. Use small link words like first, next, also, finally. Make each paragraph have one main idea.
task response
The letter states the aim to get a refund.
task response
There is a part that lists what was bought and when.
coherence and cohesion
There is some use of linking words.
The Greeting

Depending on the style and aim of the letter, you will need to adapt your greeting.

Always start an informal letter in the ways:

  • Dear + name
  • Hi / Hello + name

‘Dear...’ is more appropriate, so stick with this.

For a formal letter there are two options for the greeting:

  • Use Dear Sir or Madam if you don’t know the name of the person you are writing to.
  • Use Dear + surname if you do know their name, e.g. Dear Mr Smith or Dear Mrs Jones.

Topic Vocabulary:
  • Refund policy
  • Non-functional
  • Defective
  • Misleading
  • Dissatisfaction
  • Return procedure
  • Order reference
  • Product specifications
  • Discrepancy
  • Consumer rights
  • Faulty
  • Merchandise
  • Warranty
  • Compensation
  • Online purchase
  • Transaction details
  • Customer service
  • Remedy action
  • Substandard
  • Item condition
What to do next:
Look at other essays: