You recently stayed at a hotel during your holidays, but you were not happy with the service you received. Write a letter to the hotel manager. In your letter: explain why you chose that hotel describe the problems you had during your stay say what the manager should do to make it right

Вот это проверь по всей строгости IELTS Dear Sir or Madam, I am writing formally to express my dissatisfaction with the service
in
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at
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the
hotel
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. I would like you to know that I am a frequent guest
in
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at
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the
hotel
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. As a regular
customer
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customer,
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I normally book a room two times in a month.
Usually
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Usually,
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your
hotel
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provides excellent customer service
and
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, and
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breakfasts are splendid.
However
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, when I stayed there one week
ago
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ago,
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I could not find a WiFi connection.
Unfortunately
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Unfortunately,
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my planned meeting was about to start, so I had to
rebook
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reschedule
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it. The customer service support managed to return the connection only after four hours.
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Consequently
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Consequently,
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I have lost around five hours of my working day. It would be great if you could provide an internal investigation and improve the quality of the internet in the
hotel
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. I would not like to stop booking your
hotel
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as it is really a good one.
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Moreover
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Moreover,
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I might suggest you
to
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apply
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start using a spare WiFi connection for cases like
this
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. I am looking forward
for
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to
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your response. Thank you for your attention. Yours faithfully, Mikhail S.

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task response
Explain more why you chose the hotel. Mention one or two reasons such as its location, price, or past good service.
coherence
Organize the letter into clear paragraphs: intro (purpose), problems, actions you want, and closing. Try to keep one main idea per paragraph.
grammar
Use simple, clear language. Check grammar, e.g., 'twice a month', 'Wi‑Fi', and verb tenses.
content
Be precise about what you want. For example, request a refund, a discount, or a remedy, and state a time frame for a reply.
tone
The tone is polite and formal, which fits a complaint letter.
content
The letter asks for a concrete action to fix the problem, showing a focus on resolution.
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