You recently stayed at a hotel during your vacation. However, you were not satisfied with some of the services provided. Write a letter to the hotel manager. In your letter: •explain why you chose to stay at the hotel •describe the problems you faced during your stay •say what you would like the manager to do about it

Dear Manager, I am writing in response to give feedback on my experience staying at the Saling
Hotel
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during my Recent National
day
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Day
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holiday. I would like to let you know
that
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apply
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why I chose to stay at your
hotel
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. After consulting on the Traveloka app, I decided to book from April 29th to May 3th for 2 adults,
me
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apply
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and my friend
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my friend and
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.
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I.
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Information that the 4-star
hotel
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, Deluxe
room
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on the 9th
floor
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floor,
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has a
see
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sea
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view, includes king
size
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king-size
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bed, has a kitchen and living
room
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with full amenities. The
room
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is clean, quiet, parking
available
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is available
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, the staff is enthusiastic and operates 24/7, has a breakfast buffet
and
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, and
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the restaurant is open from 6:00
Am
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AM
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to 11:00PM. Saling
Hotel
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have
everyting
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everything
I need. One problem that I have encountered is
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that my
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my
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I
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checked in at 3:30 Pm but the
Hotel
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said We would check in late because the
room
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was not ready. Until 4:15 Pm, We were able to check in and the
room
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really smelled very bad. The next morning at the buffet counter, the main course was reported to be finished at 8:00Am
while
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the buffet ended at 9:00Am. The main reason for
this
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is when We wanted to visit some nearby tourist attractions, the receptionists were not focused, they seemed unthe unenthusiastic. From my point of view
Hotel
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should have a training on the attitude and working style of the reception department. Keep in touch with guests if there is a problem with the
room
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. Adjust the amount of food
accordingly
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. Apart from the problems encountered everything was fine. I would still rate 5 stars and hope to receive a discount for the next stay. Hope the
hotel
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will improve and develop better. Thank you very much for your prompt attention to
this
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matter. Sincerely, Leah Nguyen

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Task response
Put one idea in each paragraph. Start with why you chose the hotel, then talk about problems, then say what you want.
Coherence and cohesion
Use clear links between parts. Words like first, then, also help the flow.
Content
You give facts like dates and the room type.
Tone
You ask for action to fix the issue and a discount.
Structure your letter

A letter needs to be written using a proper format, including the following:

  • A greeting (Dear sir/madam, Dear John, Dear Mr. Smith)
  • The main body (consisting of paragraphs for each part of the letter)
  • A closing (Yours sincerely, Yours faithfully, Best wishes, Kind regards, Love)

When writing a letter as part of the IELTS General Training Writing Task 1, it is important to include the bullet points presented to you in the question.

All three bullet points need to be presented. And remember that some bullet points contain more than one element. So, make sure to watch for ‘and’ and plurals.

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