You are the manager of a restaurant that has received a letter of complaint about bad service from a member of your staff. Write a letter of apology to the person who has complained. In your letter: say how sorry you are that the person has had a poor experience explain what action has been taken against the staff member offer a free meal for four people at the restaurant as a gesture of goodwill. You do NOT need to write any addresses. Begin your letter as follows: Dear Mr. Smith,...

Dear

Mr.

Change the punctuation

show examples

Smith, I hope you are doing well. I received your letter of complaint about having a terrible experience at our restaurant on 25th November

due to

Linking Words

one of our staff members. I am writing

this

Linking Words

to officially issue an apology from our side. We started

this

Linking Words

place with the aim of serving the best

food

Use synonyms

to our customers. I am completely aware that one of our service staff

misbehaved

Check wording

members misbehaved

show examples

with you when you complained about the bad quality of

Use synonyms

food

Correct article usage

the food

show examples

Additionally

Linking Words

, he

also

Linking Words

used foul language, which is totally unacceptable. I am genuinely very ashamed that your family had to face

this

Linking Words

while

Linking Words

you were spending your lovely time here. We, as a highly rated

food

Use synonyms

chain, never tolerate

such

Linking Words

kind of behaviour from our side as we always put the customer first.

As a result

Linking Words

of that, we have fired that particular person who misbehaved with you.

Additionally

Linking Words

, we

also

Linking Words

added him to the blacklist, which will lead to him not being able to get

job

Correct article usage

a job

show examples

at any

food

Use synonyms

joint for a period of four months. We are deeply affected by the things that your family had to face. To make things right, we are offering you a free meal for four at our restaurant whenever you feel like visiting. I hope you will visit us soon, and we look forward to serving you the best. Kind regards, Harnish

patelharnish38

Dec 30, 2025

Unauthorized use and/or duplication of this material without express and written permission from this site's author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Writing9 with appropriate and specific direction to the original content.

structure

Use one main idea in each paragraph. Start with a brief apology, then say the action you took, then the goodwill offer, and finish with a hopeful line.

content

tone

Polite tone through the letter.

content

Clear gift and action are shown.

Use a variety of complex and simple sentences

You should use complex sentences in your writing, but it does not mean that you should try to make all of our sentences complex.

‘Complex’ sentences are not actually very complex; they are just two or more simple sentences put together. Putting them together makes the essay more coherent and cohesive.

Examples:

I really want to study but I’m too tired.

I wore a warm coat because the weather was cold.

If action is not taken soon on climate change, global warming will get worse.

Discover more tips in The Ultimate Guide to Get a Target Band Score of 7+ »- a book that's free for 🚀 Premium users.

Do you want to check your IELTS essays?

Submit unlimited essays, letters and charts. Sign up right now and start improving your writing skills.

7
Linking words
meeting the goal of 7 or more
1
Word repetition
meeting the goal of 3 or fewer
4
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 6.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 6.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 6.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 7.0

Complete response

Suitable writing tone

Appropriate word count

8 paragraphs

232 words

🚀 Prepare for IELTS writing section today!

Unlimited Task 1 & Task 2 checks
Practice with essays, charts, and letters.
Personalized suggestions & mistake analysis
Spot every mistake and boost your score.
Topic ideas & vocabulary helpers
Expand your ideas and use the right words.
Progress tracking
Watch your writing improve with every practice.

What to do next:

Look at other essays:

8.5
band
You have a problem with a recently hired employee in your workplace. Write a letter to the HR manager. In your letter: Describe the problem the new employee has caused Explain how other employees about the new employee’s conduct Say how you expect the HR manager to address the situation.
I am writing to let you know about the problem caused by James, who is our new receptionist. Recently, I observed that he was rude to one of our colleagues when he was asked about the reason he had not transferred a call from a client.
6.5
band
Consumers are faced with increasing numbers of advertisements from competing companies. To what extent do you think consumers are influenced by advertisements?
Nowadays advertisement plays a significant role in selling products and consumers are rising due to this technique. However, I believe that people are greatly influenced by commercials that hurt a new generation. A possible solution to this problem is to guide the young ones that they are not on the right path and some strictness on them when they are buying things online.
8
band
The most important aim of science should be to improve people’s lives. To what extent do you agree or disagree with this statement? Give reasons for your answer and include any relevant examples from your own knowledge or experience.
Science stands as one of the paramount forces propelling human progress, and its pivotal role in shaping our world is undeniable. It is often contended that the most critical aim of science should be the advancement of human well-being, a perspective I staunchly endorse. In this essay, I will not only reaffirm the importance of science in improving people's lives but also provide a deeper exploration of the compelling arguments supporting this viewpoint.
6
band
Some countries achieve international sports by building specialised facilities to train top athletes, instead of providing sports facilities that everyone can use. Do you think this is positive or negative development? Discuss both views and give your opinion.
In contemporary society, developing the sports industry is necessary to improve ability and generate young players. However, some say that instead of supplying sports facilities, which allow ordinary people to use them, some countries that achieve international sports build particular facilities to practice athletes who are the top rank in countries. This essay will discuss both sides of the controversial issue, and my opinion will be provided.
6
band
In the developed world, the average life expentancy is increasing. What problems will this cause for individuals and society? Suggest some measures that could be taken to reduce the impact of ageing populations.
People in industrialized nations can expect to live longer than ever. Although there will be some negative consequences associated with this shift, societies can take steps to diminish these effects.

You have a problem with a recently hired employee in your workplace. Write a letter to the HR manager. In your letter: Describe the problem the new employee has caused Explain how other employees about the new employee’s conduct Say how you expect the HR manager to address the situation.

Consumers are faced with increasing numbers of advertisements from competing companies. To what extent do you think consumers are influenced by advertisements?

The most important aim of science should be to improve people’s lives. To what extent do you agree or disagree with this statement? Give reasons for your answer and include any relevant examples from your own knowledge or experience.

Some countries achieve international sports by building specialised facilities to train top athletes, instead of providing sports facilities that everyone can use. Do you think this is positive or negative development? Discuss both views and give your opinion.

In the developed world, the average life expentancy is increasing. What problems will this cause for individuals and society? Suggest some measures that could be taken to reduce the impact of ageing populations.