You have just received a credit card statement from your bank. The statement lists a number of expensive purchases that you are sure you did not make. Write a letter to the bank manager. In the letter: • Introduce yourself. • Explain that you did not buy the items listed. • Say what you would like the bank to do to fix the problem. You do not need to write any addresses. Begin your letter as follows: Dear Sir or Madam,

Dear Sir or Madam, My name is Musawenkosi Thebe. I am one of your clients at Commonwealth Bank. I am writing

this

Linking Words

letter to make a complaint about a credit card statement I recently received from your bank. I am not satisfied with what I am seeing.

First,

Linking Words

the statement lists several items bought , of which I did not make those expensive purchases.

Secondly

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, they have made deductions from my account already. I think there is a problem somewhere. My request is that you give me a new bank card, as I no longer feel safe using

this

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one.

Also

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, I would like a refund for the money

lost

Punctuation problem

lost,

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as mentioned

earlier

Punctuation problem

earlier,

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that I did not buy anything. Thank you for your kind consideration

Punctuation problem

show examples

I hope to receive your feedback soon. Please contact me on 09967835 if you need

further

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information. Note that I am available for phone calls between 11am and 3pm. Yours sincerely, Musawenkosi Thebe.

Jan 20, 2026

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task response

Put the aim of the letter in the first line.

coherence

Split the text into clear parts: intro, the wrong charges, what you want, and how you will wrap up.

coherence

Use one idea in each paragraph.

task response

Add exact dates or names of the items you did not buy so the bank can check.

tone

Keep a polite and firm tone with simple words.

task response

Say what you want next and how you will be told the result.

tone

Polite tone and formal closing.

structure

Clear closing with a way to contact you.

content

The letter shows you did not buy the items.

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5
Linking words
meeting the goal of 7 or more
0
Word repetition
meeting the goal of 3 or fewer
3
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 6.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 6.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 6.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 6.0

Complete response

Suitable writing tone

Appropriate word count

6 paragraphs

158 words

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Topic Vocabulary:

credit card statement
expensive purchases
unauthorized transactions
account security
investigation
fraudulent activity
temporary freeze
dispute resolution
bank manager
account details
financial impact
transaction validity
identity theft
customer service
request confirmation

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