You ordered an item from an online shop three weeks ago. The shop said you would get the item two days later but you have not received it yet. Last week you sent an email about the situation to the shop, but you did not receive a reply. Write a letter to the manager. In your letter explain the situation complain about the bad service ask for immediate delivery of your order or your money back

Dear Sir/Madam, I am writing to express my dissatisfaction with the service I received from one of your shops

last

Linking Words

month. I visited your Bank Street location to purchase a Samsung KG5 keyboard, which was not available in the store.

Therefore

Linking Words

, one of your staff members placed an online order for me and promised that it would be delivered within two days.

However

Linking Words

, I have still not received the item.

Although

Linking Words

I waited for two weeks, I

then

Linking Words

emailed the shop to request the tracking details of my delivery, but I did not receive any response. I am an accountant and work for multiple clients. As it is currently tax season, I urgently need

this

Linking Words

keyboard for my work. I am extremely disappointed with the service I have received. I kindly request the immediate delivery of the keyboard to my address or a full refund so that I can purchase it from another store. I

also

Linking Words

suggest that your staff verify delivery times before committing to customers in order to prevent similar issues in the future. I would appreciate immediate action on

this

Linking Words

matter. Thank you for your attention. Yours faithfully, Dimpal

dimpalh.panchal

Feb 3, 2026

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content

Add your order number and date so the shop can find your item fast.

structure

Try to use one idea per paragraph to make it easy to read.

content

Be clear on what you want: delivery now or money back.

tone

Keep a calm and polite tone, even when you feel upset.

action

Ask for a reply with a plan and a time to fix the issue.

content

Clear reason for the complaint.

tone

Polite and firm tone.

content

Shows what you want in a simple way.

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7
Linking words
meeting the goal of 7 or more
0
Word repetition
meeting the goal of 3 or fewer
0
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 7.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 9.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 9.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 7.0

Complete response

Suitable writing tone

Appropriate word count

7 paragraphs

192 words

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Topic Vocabulary:

order
item
online
shop
three weeks
received
email
situation
complain
service
delivery
money
back
manager
details
waiting
response
disappointment
request
refund
purchase

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