IELTS Writing Correction Service
Writing Samples
Band 7

You have just received a credit card statement from your bank. The statement lists a number of expensive purchases that you are sure you did not make. Write a letter to the bank manager. In the letter: • Introduce yourself. • Explain that you did not buy the items listed. • Say what you would like the bank to do to fix the problem.

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 Incorrect Credit Card Statement - Julia Shibakova Dear Sir or Madam, I am writing to formally lodge a complaint about my January credit card statement, received on 5 February. The statement was issued in my name, Julia Shibakova. Upon reviewing the document, I noticed several charges for purchases I did not make. Specifically, the refrigerator and washing machine were purchased on 21 January at a MediaMarkt store. To address
this
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 issue, I contacted the MediaMarkt customer service team. They provided an official confirmation stating that the purchases were made using different credit card details. As the payment due date is approaching, I kindly request a prompt resolution of
this
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 matter. I would appreciate it if you could investigate the disputed transactions, remove the incorrect charges from my account, and confirm the outcome in writing at your earliest convenience. I trust you will prioritise
this
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 matter and look forward to your response. Yours faithfully, Julia Shibakova

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task response
Start with a short line that states the problem and what you want the bank to do, then add any needed facts.
coherence
Use clear links between ideas and give each idea its own paragraph when you can.
coherence
Try to keep one main idea in each paragraph so the letter is easy to read.
tone
Keep a polite, formal tone with a clear opening and closing.
tone
The letter is polite and formal.
content
It gives dates and the place of the issue, and says what you want.
content
It asks for a written result, which shows you want a clear answer.
Structure your letter

A letter needs to be written using a proper format, including the following:

  • A greeting (Dear sir/madam, Dear John, Dear Mr. Smith)
  • The main body (consisting of paragraphs for each part of the letter)
  • A closing (Yours sincerely, Yours faithfully, Best wishes, Kind regards, Love)

When writing a letter as part of the IELTS General Training Writing Task 1, it is important to include the bullet points presented to you in the question.

All three bullet points need to be presented. And remember that some bullet points contain more than one element. So, make sure to watch for ‘and’ and plurals.

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