Write a letter to the customer service department of the company. In your letter: •Explain what product you bought and when •Describe the problems with the product •Say what action you would like the company to take

Dear Sir or Madam, I am writing to express my disappointment with a product that I purchased from your company. I noticed your company's advertisement on TV regarding the ongoing sale. Remote controlled helicopter was always on my wish list.

Finally

Linking Words

, I ordered it from your website on 5th February and was excited to play with it. My order

Use the right word

show examples

is ABC123DEF. Later that day , the package was delivered

and

Punctuation problem

, and

show examples

everything looked great at first. My brother and I decided to test the toy;

therefore

Linking Words

,we unboxed the package and assembled the helicopter as printed on the guide.

However

Linking Words

, we believe that we received a defective unit because we were not able to connect the remote controller to the helicopter. We tried replacing the batteries

but

Punctuation problem

, but

show examples

we were not able to get the remote running. I do understand that mistakes happen; I

greatly

Verb problem

would greatly

show examples

appreciate

Correct pronoun usage

it if

show examples

you could replace

the

Correct article usage

apply

show examples

my current unit with a new one. I

also

Linking Words

look forward to ordering more products from your company. Yours faithfully, John Doe

guduriabhinay+1

Feb 9, 2026

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task response

Explain what you bought and when in a clear way.

task response

Say what you want the company to do with a clear request, like a replacement.

coherence and cohesion

Put ideas in a clear order and use linking words so the letter flows.

coherence and cohesion

Try to have one idea in each paragraph so the letter is easy to read.

tone

Formal tone is good.

content

You give the order id and date.

content

You tell the problem and what you want.

structure

You end with a polite closing.

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4
Linking words
meeting the goal of 7 or more
0
Word repetition
meeting the goal of 3 or fewer
6
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 6.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 5.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 5.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 6.0

Complete response

Suitable writing tone

Appropriate word count

8 paragraphs

171 words

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Write a letter to the customer service department of the company. In your letter: •Explain what product you bought and when •Describe the problems with the product •Say what action you would like the company to take

IFossil fuels are essential for producing electricity, powering industry and fuelling transportation. However, one day we will reach a point when all the world’s fossil fuels have been depleted. How can we conserve these resources? What are some alternatives to fossil fuels?

Crime is becoming a serious concern. Some believe that more action should be taken to prevent crime. While others feel that little action can be done to stop crime. Discuss both views and give your opinion.

Most people accept that we now live in a globalized world but not everyone agrees that this is beneficial. To what extent is globalisation a positive or a negative development?

Some people believe it is a good idea for students to work part-time to ensure better opportunities in the future. Others are of the opinion, job during study distracts the individual. Discuss both views and give your opinion.

In many countries, students take a year gap after finishing school and work or travel during this period. Should students take a gap year before attending universities? What are the advantages and disadvantages of it?