IELTS Writing Correction Service
Writing Samples
Band 4.5

You ordered a piece of furniture (table/sofa/chair) but it arrived damaged. Write a complaint letter to the store. In your letter: Describe the item you ordered Explain how it was damaged Say what action you expect (replacement / refund / repair) Write 120–150 words.

Dear Sir/Mam I am writing
this
Linking Words
 letter to divert your attention toward my concern. I recently ordered a sofa from your website
on
Change preposition
during
show examples
Christmas
Correct article usage
the Christmas
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 sale. It was a grey three-sitter sofa set model number ANH125. It was my first time ordering online
as
Punctuation problem
, as
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 the winter collection offers were impressive.
However
Linking Words
, my experience was not good. I received a damaged product. The wooden platform of
sofa
Correct article usage
the sofa
show examples
 was broken
,
Punctuation problem
.
show examples
Firstly
Linking Words
, I thought I
am
Wrong verb form
was
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doing
Verb problem
making
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 some mistake
to assemble
Change preposition
in assembling
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 it, but later I
contact
Wrong verb form
contacted
show examples
 your team members for
assisstance
Correct your spelling
assistance
 in assembling
and
Punctuation problem
, and
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 later I found out that it was actually damaged
,
Punctuation problem
.
show examples
 I tried to contact
customer
Correct article usage
the customer
show examples
 service department
but
Punctuation problem
, but
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 could not get a positive response. It would be appreciated
If
Fix capitalization
if
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 you look upon my problem and take action in my favour, I would like to request for replacement or refund, whichever option is suitable for you as per your policy. You can reply to
this
Linking Words
 email with your opinion, and I will share my details with you Looking forward to
hear
Wrong verb form
hearing
show examples
 from you soon. Daisy

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structure
Organize into three short parts: opening, item and damage, and what you want.
grammar
Use a polite and formal tone. Fix awkward phrases.
format
Begin with 'Dear Sir or Madam' and end with a closing and your name.
grammar
Check spelling: assistance, damaged, and state the request clearly.
content
Give exact model number and order details to remove doubt.
content
You state what you want (replacement or refund).
content
You give the item color and model number for clarity.
tone
The tone is polite and you ask for action.
The Closing

The style of the letter determine how you have to close it.

Check out the suggested closing sentences for each type of letter in the General IELTS Test. The closing sentence should be the last sentence of your letter.

Formal style (To someone you have not met, whose name you don’t know)

  • Yours faithfully,

Semi-formal (To someone you may or may not have met, whose last name you know)

  • Yours sincerely,

Informal (To someone you know well, whose first name you know and use)

  • Best regards,
  • Warm wishes,

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