You recently bought an expensive electronic product from a store, and found that the product does not work properly. Write a letter to the store manager. In your letter: Complain about the problem Propose action for the store to take Request confirmation that this is agreed

✍️ Want to check your own essay?Try for free →

Dear Store Manager, I am writing to complain about a problem with an electronic product I recently purchased from your store. On 15 December 2025, I bought a high-end laptop from your main branch in Hanoi. Unfortunately, after only a few days of use, the device started to malfunction. The screen frequently freezes, and the battery drains unusually fast, even when the laptop is not being used for demanding tasks.

This

Linking Words

has caused significant inconvenience, especially as I rely on the laptop for my work and studies. I believe

this

Linking Words

issue indicates a manufacturing fault.

Therefore

Linking Words

, I would like to request that the product be either replaced with a new one or fully repaired at no additional cost. If neither option is possible within a reasonable time, I would appreciate a full refund in accordance with your warranty policy. Please could you confirm in writing that you agree to take

this

Linking Words

action and inform me of the next steps I should follow. I look forward to your prompt response and a satisfactory resolution. Yours faithfully

quynhtranhbh

May 4, 2026

Unauthorized use and/or duplication of this material without express and written permission from this site's author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Writing9 with appropriate and specific direction to the original content.

coherence cohesion

Add your full name after 'Yours faithfully' to make the end complete.

task achievement

Use one clear end date or time for the store to reply, for example 'within 7 days'. This makes your request more clear.

task achievement

You can add the model name or order number of the laptop. This makes the complaint more full.

coherence cohesion

Put 'Please' at the start of the last request line without extra space to make the letter look more neat.

task achievement

You answer all parts of the task: the problem, the action, and the request for a reply.

coherence cohesion

Your ideas are in a clear order, and each part of the letter has one main idea.

task achievement

The tone is polite and right for a letter to a store manager.

coherence cohesion

You use clear link words like 'Unfortunately' and 'Therefore'.

Do you want to check your IELTS essays?

Submit unlimited essays, letters and charts. Sign up right now and start improving your writing skills.

2
Linking words
meeting the goal of 7 or more
0
Word repetition
meeting the goal of 3 or fewer
0
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 7.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 9.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 9.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 8.0

Complete response

Suitable writing tone

Appropriate word count

6 paragraphs

175 words

🚀 Prepare for IELTS writing section today!

Unlimited Task 1 & Task 2 checks
Practice with essays, charts, and letters.
Personalized suggestions & mistake analysis
Spot every mistake and boost your score.
Topic ideas & vocabulary helpers
Expand your ideas and use the right words.
Progress tracking
Watch your writing improve with every practice.

Topic Vocabulary:

complain
electronic product
defective
customer service
warranty policy
replacement
refund
inconvenience
impact
confirmation
resolution
store manager
agreement
satisfaction
feedback
product malfunction

What to do next:

Look at other essays:

7
band
You are looking for a part-time job. Write a letter to an employment agency. In your letter: - introduce yourself - explain what sort of job you would like - say what experience and skills you have
I hope that you are doing well. The purpose of writing this letter is to express my interest for a part-time job.
7.5
band
Some people say that music is a good way of bringing people of different cultures and ages together. To what extent do you agree or disagree with this opinion?
Music is an art form that is enjoyed by people of all ages and cultures from all around the world. Some people believe that music is a powerful tool for bringing people of different cultures and ages together. In this essay, I will assert that music has the ability to unite people and promote cross-cultural understanding and explain why music can do such a profound task so easily.
6.5
band
Many people believe that scientific research should be carried out and controlled by the governments rather than private companies. To what extent do you agree or disagree with this opinion?
Some argue that scientific research should be under the full control of government authorities. While governments indeed have to play a critical role in technological development, I believe that cooperation between government and private funds could better serve the purpose.
7.5
band
New research showed that overeating has become bigger problem in the world than hunger. What are the reasons of this problem? How can solve it?
In today's globalised world, recent studies have found that an unbalanced diet has become a huge worldwide issue compared to hunger. This essay will explore the reasons for a certain phenomenon and suggest possible solutions.
7.5
band
Some people think that in modern society individuals are becoming more dependent on each other, while others say that individuals are becoming more independent of each other. Discuss both these views and give your own opinion.
In an ever-progressive society, there is an emergence of civilians who are reliant on their partners and vice versa. In this writer’s perspective, individuals can completely address the task without any assistance due to technological advancements as well as concentration, despite those who go for interdependence since it can fulfil their needs.

You recently bought an expensive electronic product from a store, and found that the product does not work properly. Write a letter to the store manager. In your letter: Complain about the problem Propose action for the store to take Request confirmation that this is agreed

You are looking for a part-time job. Write a letter to an employment agency. In your letter: - introduce yourself - explain what sort of job you would like - say what experience and skills you have

Some people say that music is a good way of bringing people of different cultures and ages together. To what extent do you agree or disagree with this opinion?

Many people believe that scientific research should be carried out and controlled by the governments rather than private companies. To what extent do you agree or disagree with this opinion?

New research showed that overeating has become bigger problem in the world than hunger. What are the reasons of this problem? How can solve it?

Some people think that in modern society individuals are becoming more dependent on each other, while others say that individuals are becoming more independent of each other. Discuss both these views and give your own opinion.