You ordered a new cheque book from your bank two weeks ago, but you have received nothing. Write a letter to the manager complaining about the bad service. Say when and how you ordered the cheque book. Ask how much longer you will have to wait and ask the manager what action he will take over this matter.

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Dear Manager, I’m writing

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letter to complain about the poor service I have received from your bank. I ordered a new cheque book from your bank two weeks ago, but I have not received it yet. On April 22, I requested a new cheque book from your bank using the online service. It has been two weeks now, but I haven’t received anything yet. I have only received an online request number, and that’s it. I need

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cheque book as soon as possible because I need to pay my suppliers. Could you please let me know the progress of my request and how much longer I will have to wait? I would

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like to know what action you will take to resolve

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matter. I think your branch may not be connected to the online system, so please try to sort out

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issue as quickly as possible. I’m really disappointed with your service. Thank you for taking the time to read my letter. I hope you will respond to my questions as soon as possible. Yours sincerely, Yohan

yohanliyanaarachchi

Aug 24, 2026

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Task response

Give the request number in the letter. This can help the manager find your order fast.

Task response

Ask for a clear time, such as the date when the cheque book will be sent or arrive.

Task response

Do not guess that the branch is not linked to the online system. Ask the manager to check the problem instead.

Coherence and cohesion

Your letter has a clear order: the problem, the date and way of the order, then your questions. Keep this plan.

Coherence and cohesion

Use fewer words like “yet” and “as soon as possible” more than once. This will make the letter sound less repeated.

Coherence and cohesion

You can start the last main part with “Therefore,” or “For this reason,” to link your need for the cheque book to your request for help.

Task response

You say when you made the order and that you used the online service. You also ask about the wait and the action the manager will take.

Task response

The reason you need the cheque book is clear: you need to pay your suppliers.

Coherence and cohesion

The greeting and ending are right for a formal letter, and the paragraphs are easy to follow.

Coherence and cohesion

Each main part has one clear job, so the reader can understand your complaint without trouble.

Contractions

Formal and informal language refers to using different forms of language in different settings.

In informal writing, you can use contractions such as I’ll and Сan’t.

In formal writing, you should write I will and Can not.

Do not use exclamation mark in formal writing, but you can use it in informal writing.

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2
Linking words
meeting the goal of 7 or more
0
Word repetition
meeting the goal of 3 or fewer
0
Grammar mistakes
detected issues

0123456789.0505

Overall Band Score

Coherence and Cohesion: 7.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 9.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 9.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 7.0

Complete response

Suitable writing tone

Appropriate word count

7 paragraphs

182 words

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