IELTS Writing Correction Service
Writing Samples
Band 5

You have bought some clothing online and are not satisfied with your purchase. Write a letter to the company that you bought the clothing from. In your letter: give details of the purchase explain the problem explain why you need a replacement urgently You should You do NOT need to write any addresses. Begin your letter as follows: Dear Sir or Madam..........,

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Dear Sir or Madam, I am writing to express my dissatisfaction
for
Change preposition
with
show examples
 the order no M448866, which I
have
Wrong verb form
apply
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received today. I have ordered a plethora of shirts and bottoms
of
Change preposition
in
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 slim and loose fits in sizes of 32 and 34, of the Zara brand from the Inditex official website. When I got the courier, I was very excited to try on and find out the perfect outfit for the upcoming interview for my dream job.
To begin
Linking Words
 with, the clothes were not packed appropriately, as the packaging bags were ribbed
which
Punctuation problem
, which
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 ruined the folding and
also
Linking Words
 created a mess in the box.
Linking Words
secondly
Capitalize the word
Secondly
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,
few
Correct article usage
a few
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 articles were damaged as they had makeup stains on the neckline and edges of the sleeves. On top of that, I found
two
Correct word choice
that two
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 shirts were not the same as I saw in the picture on
website
Correct article usage
the website
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while
Linking Words
 I was ordering them. I would like to request an urgent delivery of the new items of the same articles I have ordered
with
Punctuation problem
, with
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 no shipping cost or an immediate refund. As
,
Punctuation problem
apply
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 I have an interview with the CEO of
the
Correct article usage
apply
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Apple co Ltd next week, which can not be avoided.
Therefore
Linking Words
, I will need the selected outfit for
this
Linking Words
 special
ocassion
Correct your spelling
occasion
. I will appreciate the prompt action on
this
Linking Words
 matter. Yours sincerely, Dimpal.

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task response
Give clearer details about the number and kind of items. Say exactly which shirts were wrong or damaged, so the company can help you.
task response
Ask for one clear result first: replacement or refund. This will make your request stronger and easier to act on.
coherence and cohesion
Your letter has a clear order: purchase, problems, and need for help. Use simple links such as “First”, “Also”, and “Finally” to guide the reader.
coherence and cohesion
Keep each paragraph focused on one main point. Put all packing and damage problems together, then put wrong-item problems in a new paragraph.
coherence and cohesion
Use full stops and capital letters with care. For example, begin “Second,” with a capital letter, and do not start a new sentence with “As,”.
task response
You answer all main parts of the letter: you describe the order, explain the problems, and give a clear reason why you need help soon.
coherence and cohesion
The letter is easy to follow because the opening states the reason for writing and the ending asks for quick action.
coherence and cohesion
The greeting and closing are suitable for a formal letter.
Topic Vocabulary:
  • order number
  • online store
  • receipt
  • size
  • colour
  • damaged
  • wrong item
  • replace
  • return
  • urgent
  • delivery
  • customer service
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